Reversal


Reversal
The Issue
My name is Oyindamola Ayowole and I bank with one of the reputable banking industry in Nigeria which is Guaranty Trust Bank. On the 2nd of September I mistakenly sent some money, two million, two hundred thousad naira (2.2million naira) in error to another guaranty trust bank account, which I immediately called the bank to complain, they told me to fill out a form sent to me, and send back to them. I did exactly as I was told, I sent them the document back, they requested to sign the document one more time and I did and sent back to them. I've been going back and forth on calls with them, they even called the person who I sent money to, to confirm and he says they should send my money back to me. Later on, they called me to submit a court order to my branch at Abuja, jabi, hasten my case for reversal. I went to the bank branch in Abuja Jabi to submitt court order but still they haven't reverse my money back to me despite all necessary documents sent and complaints. What they are tell me is that it's with the two account officers of my branch and that of the person I wrongfully sent money to. Today Oct 11, I called them again, they told me they're still verifying the court order that has been sent to them since Sept 19th/20th. I even went to the bank today Oct 11, to see the account manager, i told him they said my money is between him and the account officer in Lagos, he said "oh no ooo I'm not with it, the legal team are still on it" they give no tangle reasons for holding on to my money till date. Please kindly call out this bank Guaranty trust bank to reverse my money back, banking system in Nigeria is corrupt and they can never meet the standards of international banking system. They need to do better, many of their customers are having same issue and they do nothing about it.
The Issue
My name is Oyindamola Ayowole and I bank with one of the reputable banking industry in Nigeria which is Guaranty Trust Bank. On the 2nd of September I mistakenly sent some money, two million, two hundred thousad naira (2.2million naira) in error to another guaranty trust bank account, which I immediately called the bank to complain, they told me to fill out a form sent to me, and send back to them. I did exactly as I was told, I sent them the document back, they requested to sign the document one more time and I did and sent back to them. I've been going back and forth on calls with them, they even called the person who I sent money to, to confirm and he says they should send my money back to me. Later on, they called me to submit a court order to my branch at Abuja, jabi, hasten my case for reversal. I went to the bank branch in Abuja Jabi to submitt court order but still they haven't reverse my money back to me despite all necessary documents sent and complaints. What they are tell me is that it's with the two account officers of my branch and that of the person I wrongfully sent money to. Today Oct 11, I called them again, they told me they're still verifying the court order that has been sent to them since Sept 19th/20th. I even went to the bank today Oct 11, to see the account manager, i told him they said my money is between him and the account officer in Lagos, he said "oh no ooo I'm not with it, the legal team are still on it" they give no tangle reasons for holding on to my money till date. Please kindly call out this bank Guaranty trust bank to reverse my money back, banking system in Nigeria is corrupt and they can never meet the standards of international banking system. They need to do better, many of their customers are having same issue and they do nothing about it.
Victory
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Petition created on October 11, 2023