so as many of you know i have the HUGEST heart for animals ever. i would do anything for any animal. last week i went to R and J’s world of pets just simply to look at things and there was kittens in one of the glass dog kennels. i asked the young lady working how young the cats were because they were SMALL!! (i have had a lot of cats in my life, none have been that small.. im talking less then a pound and no more then 6 inches) she told me they were five weeks, another huge red flag as no animal should be away from their mom until they are 8 weeks! my friend and i left the store and something in my heart was telling me to go back. so i did, i asked to buy the calico cat. so the young lady rang me up, told me there was no returns or exchanges or health guarantees  on animals(another red flag) but i had to have her. she brought me her shot record and said “it says here that she had shots and a dewormer but they lie to people so people buy their animals” ANOTHER HUGE RED FLAG!!! so i took my kitten home and she was perfectly fine! she received so much love in my house by my boyfriend and i. last night i got a call at 4 am from my boyfriend stating she wasnt moving and barely breathing so i drove home. i grabbed her and started cpr right away. (im a cna and have done it on humans before and seen videos on cpr on animals so i figured id try) i tried for thirty minutes as MY kitty gasped for air... she took her last breath and i felt her heart stop. so after a long sleepless night and lots of thinking i thought i would give R and J’s a call. not to cuss them out, just to state that i wish they would provide better care for their animals as this isnt the first incident ive heard about at their pet store. i called and asked for a manager and the man on the phone replied with “what do you need?”  i replied with “i understand that there is no returns or exchanges..” and was interrupted by a “mmhm” so i continued telling him that i purchased a cat from them last week and that she passed away in my hands last night and im already bawling on the phone and he replied with “all of the other cats are fine so it was your care” I KNOW HOW TO CARE FOR A CAT!!! so i continued on saying that a cat shouldnt be taken away from its mom at 5 weeks and he told me they werent 5 weeks. then i told him that his employee told me that they lie about vaccinations so people buy their animals and he replied with “why would we lie about our animals?” i, now a crying mess at this point, just explained that i didnt want a refund or exchange, maybe just an apology or a “ill look into that maam” but while i was explaining this to him he starts to yell over me saying “MAAM MAAAM” and when im done talking he goes “maam are you done?”. at this point i just hung up the phone, i was in complete awe at the ‘customer service’ i received, the apology i didnt receive while i was bawling on the phone about my cat WHO HAD JUST DIED IN MY ARMS not even 24 hours ago, but instead received attitude and no sincerity. R and J’s World of Pets does not deserve anyone’s business! this isnt the first time something like this has happened and it wont be the last... so lets do what we can to stop this cycle.