We call on Morrisons to immediately remove the self-service electronic security gates from all stores due to ongoing faults that pose a serious risk to customer safety.
These gates are known to close unexpectedly and without cause, yet they continue to be used despite repeated fault reports. This is unacceptable.
What Happened
During a recent visit to a Morrisons store in Liverpool, my family used the self-service checkouts. As we exited, the electronic security gates suddenly slammed shut without warning.
The gates struck our 3-year-old son, Hunter, and his chair.
Hunter is autistic and non-verbal. He cannot tell us when he is hurt or in pain. The incident caused him extreme distress—and caused significant distress to us as parents.
This should never have happened.
This Is Not an Isolated Incident
Several years ago, my wife experienced a similar incident in the same store, when she was heavily pregnant and carrying our son. At the time, we gave Morrisons the benefit of the doubt and moved on.
But now it has happened again—and this time to our child.
That makes it clear this is not a one-off fault, but an ongoing safety issue that has not been properly addressed.
Why This Matters
These gates malfunction regularly
Faults are logged but not resolved
Vulnerable people—children, disabled individuals, elderly customers, and pregnant women—are put at risk
Morrisons continues to operate equipment that is known to be dangerous
If a customer is injured by faulty equipment that management knows about, that is not an accident—it is negligence.