Reinstate Tom - Spin instructor: Protect Quality & Community of Fitness First Streatham

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The Issue

We, the paying members of Fitness First Streatham, are writing to formally request the immediate reinstatement of our popular and highly valued group fitness instructor, Tom.

Tom was recently dismissed from his role. As loyal members who invest our hard-earned money into Fitness First every month, we believe this decision severely compromises the quality of the club's offering and completely disregards the wishes of the community.

Why Tom is Vital to Our Club:

Tom's classes: Sunday Spin -  10am and 11am are consistently fully booked with long waiting lists. His exceptional coaching style, energy, friendliness and professionalism keep members motivated and achieving their health goals. Tom has been taking these classes for 14 years - one on the longest serving, consistent, best-loved instructors the club has (unlike managers that seem to turn over faster than UK Prime Ministers!).

Many of us maintain our monthly memberships specifically to attend Tom's classes. Removing him directly diminishes the value of our membership. And lets face it, Fitness First, there's a lot of competition for our custom on the Streatham High Road nowadays.

Tom has built a welcoming, inclusive, and loyal community within the gym. He embodies the high standards of service and customer care that Fitness First promises.

Group fitness is a primary reason we choose Fitness First over cheaper budget competitors. Decisions regarding key staff should reflect the feedback and satisfaction of the members who fund the club.

We urges head office and regional management to review this dismissal immediately, listen to the paying membership base, and bring Tom back to his regular schedule.

If member satisfaction and class quality mean anything Fitness First management, we ask that you reinstate Tom without delay.

The Decision Makers

Fitness First Head Office
Fitness First Head Office

Supporter Voices

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