We, the undersigned members of West Coast Fitness–operated OrangeTheory Fitness studios, respectfully request that leadership reconsider the decision to remove Coach Caroline Caliri from the coaching schedule and prohibit her from serving as a substitute coach.

Coach Caroline is a certified OrangeTheory coach who has coached at the Redondo Beach, El Segundo, and Playa Vista locations. She is consistently one of the most utilized coaches across these studios and, at the El Segundo location, the highest-utilized coach based on class attendance.

Coach Caroline’s value to the studios is evident not only in attendance metrics, but in the member experience she delivers. Her classes are consistently sought after because she:

• Maintains high energy while prioritizing safety and proper form
• Actively supports new runners, power walkers, and members returning from injury
• Brings expert treadmill coaching as a multi-marathon runner
• Provides clear, effective rowing instruction
• Creates a motivating environment through thoughtful programming and music selection

For many of us, Coach Caroline is not simply a preferred coach, she is a primary reason we attend consistently and maintain our memberships. Her removal from the schedule has already caused significant concern among members across multiple locations.

We believe it is important for West Coast Fitness leadership to understand the potential impact of this decision. A meaningful number of members have expressed that, without Coach Caroline’s presence:

• They may reduce class attendance or downgrade their memberships
• They may choose not to renew when their membership term ends
• Some may cancel their memberships entirely
• Members are increasingly inclined to share their experiences and concerns in public community forums, including social platforms and fitness-focused discussion spaces

These outcomes are not our preference. We value our studios and want to see them continue to succeed. However, coaching quality and consistency are core drivers of member retention, studio reputation, and long-term growth.

Accordingly, we respectfully ask West Coast Fitness leadership to:

Reconsider the decision to remove Coach Caroline Caliri from the coaching schedule, or
At minimum, allow her to continue serving as a substitute coach across applicable locations.
This petition is submitted in good faith and with the intent of providing clear, honest member feedback before further negative impacts occur. We hope leadership will view this as an opportunity to reinforce trust, retain loyal members, and demonstrate that member experience remains a top priority.

Thank you for your time and consideration.