Agero is one of the largest roadside assistance and towing dispatch networks in the United States. It controls access to millions of insurance-related roadside service calls nationwide and acts as a gatekeeper between stranded motorists, insurance companies, and independent towing providers.

The issue is how this power is being used.

Across multiple states, towing and roadside assistance companies report the same pattern: after submitting fair or updated rate proposals, their dispatch volume suddenly drops. Calls time out, jobs are withdrawn without explanation, and long-standing providers are quietly deprioritized—despite having proper insurance, equipment, certifications, and strong service records.

This appears to be a system of economic pressure designed to force small businesses to accept unsustainably low rates or lose access to work altogether.

These practices may violate multiple state and federal laws, including:

The Federal Trade Commission Act (15 U.S.C. § 45), which prohibits unfair or deceptive acts and unfair methods of competition affecting interstate commerce

State Unfair and Deceptive Acts and Practices (UDAP) laws, including consumer-protection statutes in states like Pennsylvania and New Jersey that prohibit unfair competition and unconscionable commercial practices

The implied covenant of good faith and fair dealing, which applies to all commercial relationships and prohibits coercive or retaliatory conduct

State insurance and third-party administrator regulations, which require fair provider networks, reasonable dispatch practices, and protection of insured consumers

Federal transportation and safety standards, overseen by USDOT and FMCSA, when dispatch decisions increase roadside risk or delay emergency response

Because Agero operates nationwide and on behalf of major insurance carriers, this is not a local dispute. It affects interstate commerce, insurance claims handling, and public safety.

When dispatch decisions are driven by price suppression instead of proximity, safety, and service quality:

Motorists wait longer on the roadside

EVs and commercial vehicles may be handled by underqualified providers

High-quality local operators are bypassed

Small, family-owned towing companies are pushed toward financial collapse

There is currently no transparency into how dispatch priority is determined, no accountability when providers are suppressed, and no meaningful way for small businesses to challenge these decisions.

This petition calls for:

Transparency in roadside assistance dispatch algorithms

Fair treatment of qualified towing providers

Oversight of nationwide dispatch networks operating on behalf of insurers

Protection of motorists from cost-driven decisions that compromise safety

Emergency roadside assistance is essential infrastructure. It should not be controlled by opaque systems that punish fairness, reward the cheapest option, and put both small businesses and the public at risk.

This is a national issue—and it’s time for accountability.