Fixing MANCOSA's Administration Nightmare

Fixing MANCOSA's Administration Nightmare

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george jena started this petition to Prof. Yusuf Karodia (CEO/ Principal at the Management College of Southern Africa (MANCOSA)) and

We as the students of the Management College of Southern Africa (MANCOSA) are not satisfied with the overall treatment that the college's staff is subjecting us to. The administration of the college is a total nightmare and we as students sometimes find ourselves having to play admin roles from time to time because of the college's neglect or disregard of their admin duties.

The following are our main concerns:

  • Every semester and every year they delay releasing our exam results and when they finally do, the results are always questionable.
  • The college does not release or upload our exam scripts onto the portal, they only publish our exam marks and when we are doubtful of our exam marks, then we are required to pay an amount of R300 for remarking. However, in most cases, whenever a remark is done,  it is likely that a student has passed.
  • We also need our exam scripts to be uploaded in order for us to know where we have gone wrong (especially when we have to supplement), in order for us to have an opportunity to correct ourselves timeously.
  • Another issue is that the college is not responsive to the plights of the students, they do not answer our calls and they do not respond easily to our emails. The consultants drop calls in your ear when you phone to complain
  • There are no clear and proper channels to address our concerns. The organisational structure has never been made public and there is no accountability whatsoever.
  • Our financial transactions with the college are always mishandled and/or miss-allocated and you have to fight tooth and nail to get it right. Even our statements of accounts are difficult to get hold of. We need them to be uploaded onto the portal as well.

The points listed above are not exhaustive but they give an indication of major problems that are taking place in the MANCOSA system. There are some underlying issues that have not been mentioned in this petition as they will take up too much space. We only highlighted the ones which we believe are common to us all.

Before we started this petition, it wasn't easy to get access to you (the Principal) or your contact details in order for us to address these concerns with you. This is another issue with regards to clear communication channels.

List of Demands

  • We are hoping for your urgent intervention to review the administration processes and procedures that are practiced by MANCOSA's staff, in order to come up with a solution to the administrative mess that is taking place.
  • What we are asking for is efficiency, competency, transparency, accountability and for us to be valued both as customers and as students.
  • We seriously believe the entire MANCOSA machinery or system is in desperate need of an overhaul.
  • Please hire more staff to match the volume of students you enroll.

Our Appeal

But nonetheless we do believe that you as the head of the institution still have the chance to halt the decline in MANCOSA's services.

This is no usual complaint, it is a public outcry from concerned students for policy, procedural and administrative reform. We have invested a lot of money in your qualifications and some of this money is earned through endless sacrifices and so we believe that we deserve better treatment than this.

We find it hard to stay focused on and committed to our studies because all of our efforts and energies are spent on handling administrative issues instead of our studies.

We are hoping that this petition would receive your careful consideration and we are also soliciting your intervention and for you to engage us on these issues so that we can work towards a solution.

Timeframe

Therefore we humbly request your response to our plights on this petition by no later than 7 days from when the final submission is made to you.

0 have signed. Let’s get to 1,000!
At 1,000 signatures, this petition is more likely to be featured in recommendations!