To: Andy Jassy, Chief Executive Officer, Amazon.com, Inc., and the leadership of Amazon’s delivery and privacy teams

We, the undersigned customers, residents, and members of the public, call on Amazon to make continuous imaging by its delivery-driver smart glasses strictly opt-in for every property and person that may be captured, and to halt default collection until that choice exists.

According to reporting by Bloomberg, summarized by The Verge on 30 September 2026, glasses worn by Amazon delivery drivers can take several thousand photographs in a single shift of people, homes, yards, and streets. Those images are uploaded to Amazon’s Wellspring artificial-intelligence platform to map neighborhoods and refine delivery routes. When asked whether customers can opt out, Amazon executive Viraj Chatterjee said, “We haven’t thought about that.” Amazon has not disclosed how long they are stored, and has not provided a way for people to see or delete photographs of themselves or their property. Blurring of faces and license plates before human review does not remove the underlying capture, retention, or secondary use of the images.

This practice inverts ordinary expectations of privacy. A delivery is a brief, consented transaction at a doorstep. It is not authorization for repeated photography of a home, its occupants, visitors, children, or neighbors, nor for feeding those images into a mapping system. People who never ordered from Amazon can still appear in the frame. The absence of notice, consent, access, and deletion leaves residents unable to control images tied to their addresses.

Unknown retention increases the risk. Images kept without a published limit can be reprocessed for new AI features, combined with other Amazon data, or disclosed under legal process years later. Amazon’s statement that the current intent is not surveillance does not bind future uses of a large visual dataset linked to physical locations. Commercial platforms routinely expand the purposes of collected data; without an opt-in rule and a prohibition on sale or licensing of these images to third parties, customers have no enforceable assurance that neighborhood imagery will stay limited to delivery operations.

We therefore ask Amazon to:

1. Make all non-essential imaging from delivery smart glasses opt-in, with a clear, persistent customer preference that drivers’ glasses respect.
2. Collect only the single proof-of-delivery image needed for a specific stop unless the customer has opted in to broader capture.
3. Publish retention periods, prohibit sale or licensing of these images, and allow people to request access and deletion of images of their persons or property.
4. Notify affected households before glasses that capture continuous stills are used on their routes.

Delivery efficiency does not require photographing the public and private surroundings of every stop. Consent should be the baseline. We urge Amazon to adopt an opt-in standard before this program expands further.