RED ALERT to Magnolia Water Customers!

Our petition has now acquired nearly 900 signatures. Change.org has indicated that petitions with 1000+ sigs are more likely to lead to positive results toward change.

IMPORTANT: CSWR/Magnolia Water has just filed a new Docket with Louisiana Public Service Commission requesting that LPSC extend its original Formula Rate Plan (FRP) an additional THREE YEARS. This means that if approved, the company can continue to request and qualify for rate increases in 2026, 2027 and 2028, on top of the request already submitted for increases in  2025.

THIS MUST STOP! 

If you object to the 2025 rate increase request and the consideration of extending such increases through 2028, please act now! 

First, share the petition link on social media, by email and/or with your Homeowners Association (if you have one.)  

The easiest link to share is change.org/MagnoliaWaterCustomers

It's free to sign the petition - donations to Change.org are optional, and those are used to amplify shares. 

Second, please send your Notice of Protest to the Public Service Commission (see details below.) Please note it has been quite a task find information based on how to best submit, and that it has been indicated that the LPSC does not accept electronic submissions. We have done our best to ensure that the information below is accurate. You may also email or your Public Service Commissioner to express your protest and to ask re the proper procedure to file a formal protest. (We have received conflicting information.) The more constituents call, the more PSCs become aware that we will no longer remain silent, which we hope is reflected in their votes on these matters.

Letters should be mailed no later than Friday, May 30, to ensure timely receipt by the LPSC Records Division. A sample of this letter is included below, and you can modify it to include your specific experiences with Magnolia Water service. Please ensure that the copy including the NOTICE OF PROTEST and Docket info is included with your submission. 

SUBMISSION SUGGESTION – customize to your specific experiences by adding to and/or deleting from the bullet points included in this suggestion. 

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The Records Division, Louisiana Public Service Commission

ATTN: Secretary Brandon Frey

12th Floor 

602 North Fifth Street 

Baton Rouge, Louisiana 70802

NOTICE OF PROTEST 

re: Dockets U-37584 AND U-37570, in relation to original FRP Docket U-35822.

As a customer paying for Magnolia Water services, this letter serves as a formal Notice of Protest to CSWR/Magnolia Water’s request to extend the FRP (U-35822) an additional three years, and Notice of Protest to CSWR/Magnolia Water’s request to increase rates per Docket U-37570 due to the following issues: 

·        Frequent boil water advisories and/or service interruptions

·        Unsafe/discolored water

·        Insufficient notices regarding service disruptions

·        Continued rate increases despite subpar service

·        Lack of billing adjustments prorated to service outages

·        Objections to CSWR/Magnolia Water’s continuing efforts to acquire additional water systems while neglecting its obligation to provide promised repairs to the systems it has already acquired, and for which customers have been paying for said repairs via billing increases. Magnolia Water customers believe that the acquisition of such increases CSWR/Magnolia Water’s liabilities, thus possibly compromising the integrity of the Annual Report financials to qualify for additional rate increases under the FRP.

Additionally, Magnolia Water customers continue to express concerns that the Louisiana Public Service Commissioners accept significant campaign contributions from CSWR and Magnolia Water and other utility companies that it is tasked with regulating, a potential conflict of interest that could compromise the integrity of LPSC decisionmaking. The LPSC is tasked with representing the Louisiana citizens and businesses, not utility companies.

This Notice of Protest requests that LPSC denies CSWR/Magnolia Water’s requests in both Dockets, as neither are in the best interest of Magnolia Water customers that the LPSC represents. 

Respectfully submitted,

Your name (or Homeowners Association’s Name)

Address

IMPORTANT: If you wish an opportunity to speak at the meeting in which these matters will be decided, indicate which of the two (or both) matters at which you request an opportunity to speak, and indicate how much time you anticipate needed to present your objections. 

We strongly encourage you to send via postal mail your signed Notice of Protest no later than Friday, May 30, to ensure it is received on time. Your submission should include one document with original signature, and four additional copies which may include original signature or copies of the original document. Mail to the address indicated at the top of the proposed letter. 

Enough is enough! Thank you to each of you for sharing information so that we can ensure our voices matter, and to the media with whom we are working to investigate these matters. 

You may also add comments to the petition to share your experiences.