- Liz UmstottCo-Owner- Umstott, Inc. 7- Eleven
- Todd UmstottCo-Owner - Umstott, Inc. 7-Eleven
- Margaret ChabrisDirector of Public Relations, 7-Eleven
Owners of Northside, Pittsburgh 7-Eleven Please Meet with Your Neighbors to Discuss Incident of LGBTQ Slur
On Thursday 5/2/2013, I witnessed a clerk at this store use the word "tranny" while telling an anecdote to a coworker and at least one customer. This was after a lengthy conversation about "fat women" and gastric bypass surgery that took place while I was in line.
As I approached the exit, I heard this employee (according to corporate - his name is Brandon) say "and this guy, you know 'the tranny' who comes in here ..." I immediately turned and said "Did you just say tranny?"
He responded with a mumbled sorry and a smirk. The entire store went silent. I told him that sorry isn't sufficient when you smirk and that the term is offensive and demeaning and not appropriate in a business. He turned and ran into the back. I asked the other clerks for his name - they told me it was "Bee" (they spelled it), then asked if a manager was around (there was not) and I left.
I tried to find the franchise information. I left a voice mail. I contacted corporate 7-Eleven and filed a complaint. The franchise called me within an hour and said that they were not sure it was one of their stores - the woman then asked me to explain what the word meant and how to spell it. She said it looked like the store had been sold and I should work with corporate.
Corporate emailed me the next day and said they would need a few days to investigate. On Tuesday 5/7, I followed up with corporate and they expressed surprise that the franchise ower had not called me. They followed up with her (Liz Ulstott I later learned) and claimed she had addressed it. Brandon ackowledged he used the word but said it was a private conversation.
I politely requested the franchise owner meet with me and two members of the community to discuss the situation and my other concers regarding the preceding conversation and the response by Brandon's coworkers. That request was denied and I was told that 7-Eleven would have no further comment on the issue.
It is important that business owners take steps to ensure everyone feels safe and welcome in their establishment. We believe a face to face meeting with a small group of community leaders can open a dialogue to create a welcoming environment. The meeting would include three people - a local pastor who is part of the LGBTQ community and a local trans man, both of whom live in the neighborhood as well as myself, a lesbian who lives in the neighborhood.
Ou goal is to simply ensure the owner understands that a "private conversation" using an offensive and hateful slur sends a message to everyone in hearing range. Personal opinions need to be expressed in private, not while in uniform waiting on customers at a register.
We hope that during this meeting we can collectively discuss ways to ensure that the community, both geographic and LGBTQ, feel safe and welcome in this store.
While I recognize that this incident occured in a franchise, we are including 7-Eleven corporate in this petition in hopes that they will support our request and encourage their franchisee to sit down and meet with us.
- Co-Owner- Umstott, Inc. 7- Eleven
- Co-Owner - Umstott, Inc. 7-Eleven
- Director of Public Relations, 7-Eleven
It is important that everyone feel safe and welcome in your stores.
Employees using derogatory slurs about the transgender community and discussing women's bodies and surgeries is not appropriate at the register or in the store. Even though this is a franchise, it create a very poor perception of the 7-Eleven brand.
Please meet with the three members of the community to discuss the incident of the slur and work together to create an environment that is safe and welcoming to all members of the community.
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