I purchased an OLA Electric scooter by paying approximately ₹1.78 lakh on-road, which is significantly higher than the cost of a regular petrol scooter. I chose OLA Electric with the expectation of better technology, reliability, and professional after-sales service. Unfortunately, my experience has been the exact opposite. Instead of convenience and innovation, I have faced continuous mental harassment, financial loss, and complete service failure. I genuinely feel cheated.

My problems began when the scooter developed issues and was sent to the OLA service center. The vehicle remained at the service center for nearly three months. Despite repeated follow-ups, calls, and complaints, there was no transparency or clear timeline provided. After a lot of struggle, the scooter was finally returned to me, but it was not properly repaired. Soon after, I realized that the service center had allegedly swapped or removed parts from my scooter, which made the condition even worse.

Within a few days, the same issues started appearing again. I was forced to send the scooter back to the service center, only to later discover that the service center had shut down. After almost two months, my scooter was returned without any proper repair or explanation. There was no accountability, no documentation, and no support from the company.

I then took the scooter to another OLA service center, where I was shocked to learn that several parts were either damaged, missing, or replaced with inferior or old components. This clearly indicates gross negligence, unethical practices, and possible fraud. As a customer, I was never informed or asked for consent regarding any part replacement.

OLA Electric’s customer support system is extremely poor. There is no functional helpline that actually resolves issues. Customer care executives repeatedly give scripted responses like “your issue is in progress” without providing any estimate, solution, or escalation. Filing complaints through the national consumer helpline and online portals has also produced no meaningful outcome.

This experience raises serious questions about consumer protection in India. If a customer spends such a large amount of money, should they be left helpless with a faulty vehicle and no support? Should companies be allowed to operate without accountability, proper service infrastructure, or transparency? Many customers like me feel trapped after purchasing these vehicles.

Through this petition, I demand strict action against OLA Electric for poor service, negligence, and unethical practices. I seek either a full replacement or refund of my scooter, compensation for harassment, and clear accountability. More importantly, I urge the authorities to enforce stricter regulations on electric vehicle companies so that consumers are protected and such incidents do not happen to others in the future.