About Consumer Association of Singapore (CASE)
Jun 25, 2018 — Now that oBike has officially shut down operations in Singapore, the number of signatures on this petition have grown exponentially in the last few hours. A lot of users are wondering whether CASE would take any action against oBike. Well, unfortunately, these people are very ill-informed about CASE and its functioning.
I had the similar misconceptions about CASE until a few months ago, when I filed a case with them against a small business.
Now I have first-hand experience with CASE and trust me you don't want to waste your time with them for $49.
CASE will not even take up your case now because oBike has already shutdown. If the company was in business, CASE would give you 2 options:
1. Pay them $10 to get a written letter, which is vaguely drafted, to request the other party to settle the dispute directly with you. It's an absolutely useless option for this issue. You'll need to go to CASE's office to get the letter (waste a lot of hours) and then either hand-deliver the letter or send it through registered post to the other party (oBike). And if the other party dumps your letter into the trash, then you've wasted $10 and lots of time.
2. Pay $37.45 (including membership) to get CASE to directly mediate. Again, if the other party simply chooses to ignore their calls, you've again wasted your money and time.
CASE is a toothless organization with no legal powers. They can only advise both parties and mediate. That's all.
Your next option would be to file a case with Small Case Tribunal (SCT). Approaching SCT means lots of wasted days for court appearances and some more money, and say after all the effort the court rules in your favor, but the other party still refuses to pay, then you are back to square one.
Your final resort would be hire a lawyer and fight it out in the court.
I learned this hard lesson through experience. I did not get any resolution of the case that I took CASE's help on.
Hope you are now better informed about the functioning of CASE. If you still want to get in touch with CASE, call their hotline and check yourself. I'm adding a link to their website.
CASE Consumer Hotline: 6 1000 315
(Hotline Operating Hours: Mon - Fri: 9am to 5pm)
UPDATE 1: CASE responded to a query from Today that since the beginning of this year, they have received only 27 calls from oBike customers and mostly about refund. There's no further info provided.
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