More Regulation for Delivery Companies
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When you are unavailable to take delivery of your packet the carrier may leave your item in a safe place, with a concierge or with a neighbour and should leave you a calling card to say they have done so.
In reality this does not happen, instead the carrier leaves the package in what they consider to be a safe place or with your neighbour or concierge and hope that this is enough, leaving you and the retailer with little to no information about the package location.
I wish to seek your signature to force reform to these carriers and ensure that when a delivery is left in a safe place or delivered to a neighbour the carrier obtains information to assist you and publishes it against the tracking or delivery reference the retailer provided you with at its time of despatch. More specifically;
- Log the number -or- name of the property along with GPS Tracking Data.
- Obtain a name and signature of the person that took the delivery on your behalf (even for non signature services) -or- provide photographic evidence of the safe place used.
- Publish all this information securely online against the tracking or delivery reference and postcode.
Most carriers including the Royal Mail already carry a handheld device which they scan the package with at the time of its delivery, yet each of these carriers choose to not use the technology to its full potential leaving the consumer with unnecessary stress and the retailer out-of-pocket.
If you have ever experienced this it can be quite a painful experience as you exchange messages with the retailer. Resolution can often take days and sometimes ends with a forced refund from the payment provider.
Please sign the petition and assist in enforcing some change.
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