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My name is Kristine Washbon. I am the mother of Austin Michael Washbon, who was born July 25, 1995, and passed away under Millard Fillmore Suburban Hospital’s care on Saturday, October 11, 2025, at 12:10pm. Austin was only 30 years old. Someone said to me that if I am going to put Austin’s story out there, that I need to tell the whole story.  He was correct, people need to hear the truth. I am writing this today because I believe my son’s death is a result of medical negligence, compounded with policy and procedural failures, and the lack of compassion shown by the staff at Millard Fillmore Suburban Hospital during his two-month hospitalization. 
Austin not only received unfair treatment and discrimination under Millard Fillmore Suburban Hospital’s care, but he was also lacking proper necessary medical treatments. This not only led to his severe discomfort but also contributed to Austin’s death. I truly believe Austin would still be here otherwise. What is going on here is inhumane and if nobody stands up to this hospital, people are going to continue to die. Patients are not receiving adequate care and basic rights are being violated. Doctors and nurses need to be held accountable for their actions and inactions. Hospital executives need to be held accountable for what is happening to patients right under their noses. Austin was denied basic rights, compassion and respect.
I am not writing this with grief; I am writing this with determination to make a change that will prevent this from happening to any other patients in the future. My son left tons of voice recordings and took several selfies, as well as I have other proof. I promise you I can prove everything that I am about to tell you. I cannot properly grieve until my son gets the justice he deserves. 
I will first tell you about the list of failures that occurred at Millard Fillmore Suburban Hospital. Below each failure I will share how it relates to the care Austin received. Then I will tell you Austin’s story and the treatment he received at the beginning of his stay until he passed away. 
Below is a list of failures that occurred while Austin was a patient at Millard Fillmore Suburban Hospital from 8/10/25-10/11/25:
1) Failure to arrange a medically necessary procedure which was necessary to save Austin’s life
a) On August 14, the Doctor told our family as a group, that Austin was in Septic Shock and that main source of infection was Austin’s teeth and the abscess on the back of his neck. She stated that his teeth would have to be removed. 
b) This was supposed to be setup after Austin’s heart surgery and the staff never made arrangements for this procedure to be done. 
a)  I specifically asked a few different nurses when they would be doing this.
c) What Happens If You Don’t Remove an Infected Tooth?
a) Ignoring an infected tooth can lead to severe complications, including sepsis, abscess rupture, and even brain damage. The infection can spread to other parts of the body, causing systemic infections and affecting overall health. If the infection reaches the bloodstream, it can lead to serious conditions like endocarditis, which can attach to the heart valves and cause fatal heart problems.
d) According to the death certificate, onset to death for Sepsis Shock was 12 days. The infection returned 12 days prior to Austin passing away on 10/11/25.
2) Failure to Follow Sepsis Protocol
a) According to the CDC, “A "Code Sepsis" protocol: Many hospitals use "Code Sepsis" huddles to hasten sepsis recognition and treatment. "Code Sepsis" is activated by clinical staff based on suspicion of sepsis, often in response to vital signs and chief complaint upon presentation to the ED. Code sepsis activation triggers a multi-disciplinary team huddle (e.g., physician or physician assistant, primary nurse, ED pharmacist, and ED charge nurse) at the patient's bedside for evaluation of the clinical scenario and initiation of expedited early sepsis treatment (e.g., cultures, lactate measurement, imaging, antimicrobials, fluid) if indicated. Implementation of a code sepsis protocol has been associated with increased recognition of sepsis and faster delivery of initial treatment.  
a) Nursing Staff failed to identify that the Sepsis had returned
b) Austin was not receiving proper testing to detect Sepsis for 10 days prior to being transferred to the ICU while he had Sepsis
3) Failure to Provide Proper Medication to treat Sepsis
a) Austin was not on antibiotics or pain medication for 10 days prior to being transferred to the ICU. He had been off all the antibiotics and pain medication for a few weeks before the infection came back.
4) Failure to Provide Oxygen for Several Days
a) Austin complained for days that he could not breathe, which started when the infection began taking over his body 12 days before he died
b) Austin developed Hypoxia on 10/10/25, which is due to lack of Oxygen
c) Nurses constantly dismissed his cries of “I can’t breathe” and told him it was his anxiety and did absolutely nothing to help him. The nursing staff did not give him oxygen for days. I even called the nurses station and complained and the nurses told me as well that it was his anxiety. The nurses still did not give him oxygen. 

5) Failure to Provide the Proper Testing to See Why Austin Could Not Breathe
a) Austin should have had x-rays and cat scans ordered immediately as soon as he alerted the nurses that he could not breathe, especially since he had just recovered from Sepsis
b) Austin should have immediately been transferred to the ICU as soon as he said that he could not breathe
6) Failure to provide adequate continuous medical care to Austin
a)  Several nurses per shift but rarely did the same nurse enter the room twice. Austin left a voice recording with regards to this. Millard Fillmore Suburban’s staff failed to see Austin’s decline. Austin took selfies and you can see the decline in the photos and the hospital failed to act until it was too late.
7) Failure to follow Austin’s wishes regarding Methadone being Administered
a) Austin specifically told different nurses the first week out of the ICU that he did not want to be on Methadone and that he had never been on Methadone before entering the hospital. The nurses told him he did not have a choice, and he had to continue taking it. Austin’s health care proxy advised the nurses of this as well. I do not know if he was ever taken off it.
8) Failure to Follow Austin’s Wishes and Family’s Wishes Regarding Austin’s Desire to Not Be on Any Medications He Had Addiction Issues With- Ketamine
a) Austin was in recovery when he was admitted on 8/10/25. He had just left rehab. They placed him on Ketamine a few weeks after he was in the ICU.
b) Austin had told me as well as his healthcare proxy that he did not want to be on any drugs that he previously had addiction issues with. The nursing staff put him on Ketamine. I told the nursing staff and so did his healthcare proxy that he had a high tolerance to Ketamine and the medication needed to be switched. Both of us advised the nurses that Austin specifically said he did not want to be on anything he had previous issues with and that he was in recovery before entering the hospital. They continued to give it to him for days against our wishes and Austin’s wishes. During this time, Austin opened his eyes several times and swinging his arms and trying to sit up all while having tubes down his throat and mouth and an IV in his neck.  Austin was alert for very long periods of time. They just kept increasing the dose. It did not change. He remained alert until they changed the medication days later. This caused Austin a lot of discomfort. He was agitated and confused throughout these days.
9) Failure to efficiently communication Austin’s Condition to His Assigned Healthcare Proxy
a) Very little communication in the two months Austin was in the hospital.
b) Most communications were made by his healthcare proxy calling the nurses station herself
10) Failure to Contact Austin’s Healthcare Proxy when Life-Threatening Change Occurred
a) Austin’s healthcare proxy was never notified when Austin was placed back on the ventilator and moved into the ICU on 10/10/25 just after 2pm.
b) His healthcare proxy called the hospital at 9:07pm on 10/10/25 and asked why she was not notified in his change of status and the nurse said she could not answer that. She was also informed that security would not lifting the visitation restrictions even though Austin was on a ventilator.
11)  Failure to Allow a Conscious and Talking Patient to Make a Phone Call to Family Before Being Ventilated 
a) He was talking before he was ventilated. He should have been allowed to call his family beforehand. He died approximately 22 hours later.
12) A Male Staff Member provided Austin with a Nicotine Vape Cartridge
a) This was his first week out of the ICU. I was accused of bringing in the vape and the two different nurses were very nasty to me even after I told her I did not bring it to him. He told his health care proxy and I both that he got it from a male staff member. This is after having a severe lung infection! Austin’s visitation was restricted for 3 days because of this. My son did not crave nicotine until he was given the vape.  
b) I personally spoke with the Hospital Relations Manager of Millard Fillmore Suburban Hospital and said I wanted an investigation and she lifted the restrictions. I do not know if there was ever an investigation. This was the first time they restricted Austin’s visits.
13) Bias treatment and discrimination towards my son, who was in recovery when he entered the hospital
a) The last visitors Austin received was on September 27th. His friends from childhood are new parents and are very religious. She had to pump to keep her milk going and went in the bathroom to do pump her milk. She chose to throw it in the garbage can because of the mess because his bathroom had not been cleaned. The nurse saw the bag of breast milk in the garbage can and accused my son of having someone bring something into the hospital as well as he was accused of smoking. 
b) His room was searched, and Austin was treated like a criminal, nothing was ever found, they only confiscated a lighter according the security staff. This light was logged in under another patient, I have the receipt, so I do not know if it even belonged to Austin at all. No tobacco was found. This was when visitation was restricted and I was denied access to my son when I had done nothing wrong.  I had not been there the day his visitation was restricted. Austin left a recording about this saying how staff restricted his visit because they thought someone brought him a cigarette. Nursing staff and security acted bias towards Austin because of his previous addiction issues. Visitation was not lifted until a few hours before he died, even after being transferred to the ICU on a ventilator the day before he died.
14) Visitation was restricted 15 days before my son died and the hospital refused to lift the restrictions, even after Austin has placed on a ventilator and returned to the ICU. 
a)  I begged security to lift the restrictions the night before Austin died. I was transferred to the head of security and he told me that the Hospital Relations Manager was the only one that could lift the restrictions and she would not return until Monday, October 13th. 
b) Austin died October 11th, 15 hours later.
c) I have since been told that the head Security Officer was let go from the hospital.
15) Failure to allow visitation under Millard Fillmore Suburban Hospital’s Patients’ Bill of Rights #20 to Austin
a)  Restricting visitation to immediate family including me, denying basic rights to him and resulting in Breach of Contract.
16) Placing Permanent Visitation Restrictions without Justification
a) I, his mother, was not allowed to see my son for the last 15 days of his life. I did not do anything wrong here to be denied this right. Austin’s family did not deserve this either. We did nothing wrong. Millard Fillmore Suburban Hospital denied a patient access to all family in the last 15 days of his life. 
17) Failure to lift Visitation Restrictions to a Dying Patient in the ICU
a) This is inhumane and violations every fundamental principle.
b) Millard Fillmore Suburban Hospital forced a patient to spend the last 15 days alone!!
18) Failure to Provide a Support Person to a Patient with a Disability
a) A support person is not a visitor.
b) A support person in a hospital setting is defined as an individual designated by a patient to assist with their medical care and emotional support during their hospital stay. Typically, this person is a family member, close friend, or trusted individual who will be present to communicate the patient's wishes to healthcare providers and to provide companionship. Support persons have 24-hour access to the patient and are responsible for ensuring the patient's comfort and well-being throughout their hospitalization.
c) Patients with disabilities have a right to reasonable accommodations, which may include the presence of a support person or aide, even if general visitor restrictions are in place. This ensures equal access to care and effective communication, as a support person can assist with communication, decision-making, and daily activities. 

19) Staff members Forced Austin to AMA himself on 9/29/25 
a) Austin was very frustrated and the nurses were being very rude to him. He walked outside for 5 minutes and never left the grass just outside the hospital. He had been at the hospital about 7 weeks (minus 1 day he was home) with no fresh air.  Then Millard Fillmore Suburban Hospital staff made Austin sit in the emergency room for hours to be re-admitted to the hospital instead of returning him to the same room, also charging Fidelis insurance company more money, double dipping in my eyes. Austin was forced to sign an AMA document or else they were not going to let him re-admit himself. Even as a new patient, Austin was denied all visitation and support person rights.
20) Security confiscated Austin’s personal property when he was forced to AMA himself on 9/29/25  
a) Austin’s PlayStation and I-Pad keyboard case were taken to a security lock-up and never returned to him. The hospital has no right to confiscate a patient’s personal belongings. A PlayStation is in no way any type of risk. He had it in his room since 9/24/25. This is something that all patient’s can bring to the hospital to help occupy their time. Austin was treated with bias and I feel this was just done out of spite.
21) Failure to provide meal trays on more than one occasion and the nursing staff not immediately rectifying the situation 
a) Even after Austin told the nurses that he never got a tray, nurses did nothing to try and get him a tray. My son was on a Renal diet and had food restrictions already as it was.
b) I called the nurses station after 8pm one night because Austin still had not been fed, considering meal tray are given between 4:30-5:00pm. The nurse who answered said she did not know why he didn’t get one and stated he had told her several times. She said that she would see what she could find on another floor as there was nothing upstairs. My son was fed a cup of macaroni and cheese at 8:45pm. That was his entire meal.
c) A few days later, it happened again and I was there this time. Austin pushed the call button several times in a 30-minute period before getting a response. I walked out of his room to go to the cafeteria to purchase food myself since my son was not being fed and ignored. When I walked by the nurse’s station, I observed several nurses munching on snacks and talking about their personal lives, yet my son is being forced to go hungry. I spoke to the dietary supervisor on duty when I reached the cafeteria and was advised that they do not answer the phones after 6pm as well as he was not sure how this happened. I told him this is not the first time it happened. He told me to pick from the pre-made items that were displayed and take something to Austin.  This is patient neglect. How many other patients are being neglected and starved at Millard Fillmore Suburban Hospital? Nursing staff is doing nothing to rectify missing meal trays! Unacceptable!!
22) Failure to Adequately Respond to Patients’ Need- Call Buttons Being Ignored
a) Nurses sometimes not checking on patients for 2 hours at a time
b) Nurses not answering the call buttons for sometimes up to 30 minutes
c) Call Buttons need to be answered immediately
a) For example, when my son went to put a pair of sweatpants on, his port for dialysis was already loose. They kept telling us the three days prior that they were moving the port to his chest because it was loose. This should have been rectified immediately. Anyways, Austin did not realize that he caught the port when he pulled the sweatpants up. We saw a puddle of blood in his lap and he pushed the call button several times. They did not answer. I ran into the hallway yelling and finally got a nurse’s attention. Several nurses came running. The nurses acted like it was a bother for them that he caught his pants on it and were quite rude. If it was not loose in the first place, it would not have come out. My son would have died then if I was not there. He lost so much blood that he had two blood transfusions immediately.
23) Failure to Provide Basic Hygiene to Long Term Patients
a) Austin was told almost the entire time he was at Millard Fillmore Suburban Hospital that he was not allowed to shower because he was a fall risk. They would only give him a basin with water.
b) Why are shower chairs not accessible to patients at Millard Fillmore Suburban Hospital?
c) Austin was fighting an infection and was denied the basic right to shower?
24) Failure to Return Phone Calls for Hours When Inquiring to Speak with a Doctor
25) Theft of Patient’s Property- A Black Bible
a) A Black Bible is missing from his belongings, one of his best friends for years had visited him on the September 27, 2025. He brought Austin a bible and prayed with him. I would like the bible returned. An administrator informed me that they have been searching high and low for it. It has not been found.
26) Rude nurses on the phone and in person
a) My family was made to feel like we were bothering them sometimes when we called for a status update. Nurses were very short on the phone when speaking about concerns with Austin. They would sometimes huff at some of my concerns.
b) The nursing staff that was there insulted my family and I just before and even after Austin passed away. I was told “You should have gotten here sooner.” when I said I could have had more time with him if you would have lifted the restrictions last night. I responded that I live over an hour away.
c) Then the male nurse in the room at the time of my son’s passing spoke up immediately and told all of us that he personally called and talked to someone at 2am to tell us that Austin took a turn for the worse. When asked what number he called and who he spoke with he said, “I don’t know.” When I got upset that we were never called and complained to an administrator. She said she would investigate this. She advised me that phone call never happened. When I questioned this, she told me that he “misspoke”.   This is NOT misspeaking. This information has been deleted from his records. Now the record shows that he had no issues at 2am. 
27) Administering a High Dose of Fentanyl against the Patient’s Wishes, the Family’s Wishes, and Austin’s Healthcare Proxy’s Wishes
a) I as well as my family are very upset and horrified that Austin was administered Fentanyl the morning he passed away. This was against Austin’s wishes and our family’s wishes and we expressed this several times to the doctor’s and nursing staff.
28) Additionally, I believe Medical Records are being doctored at Millard Fillmore Suburban Hospital
a) When I spoke with the administrator, she was talking to me regarding Austin coding. She said our records show that he only coded once at 10am. When I said he coded three times and asked what the hell is going on at this hospital? She said she would look into this. Later, she advised me that now his records show he did code three times. This hospital is not keeping accurate records on patients and I believe they are doctoring records to cover their asses.
b) After a meeting with the top executives of Millard Fillmore Suburban Hospital on October 21, 2025, my father and I were escorted to medical records where they proceeded to print all of Austin ‘s medical records, where I believe records were possibly again being doctored and papers were being thrown away and handed off to other people while I watched them print the medical records. When we walked into medical records, we witnessed the Risk Assessment Officer of Millard Fillmore Suburban Hospital behind a desk typing away in the medical records office, who was just in this meeting 15 minutes before.  Is he doctoring medical records as well? I cannot say for sure.  I watched two different papers being handed off to another employee. I witnessed the one girl throw away three different papers when my records were being printed. I do not feel that I have a complete copy of my son’s medical records.
29) I received a phone call when my son coded around 10am from a nurse at Millard Suburban Fillmore Hospital asking me if they should continue working on my son
a)  There was not DNR at this time and this should not have even been questioned!! 
30) Upon entering Austin’s room, within 30 seconds, I have an already filled out DNR literally shoved at me and was told by the nurse to sign it
a)  This was very unprofessional and showed a total lack of compassion towards the family of a dying patient. My family witnessed this as well. This was the same nurse that was snotty and rude when speaking to my family after Austin passed. This is unacceptable behavior.
31)  Forcing the Family to Leave a Dying Patient’s Room After a DNR is Already Signed 
a) My family and I were asked to leave Austin’s room immediately after the DNR was signed. Families should not be asked to leave the room after a DNR is signed and death is imminent.
b) I was denied that time with him well after being denied visitation and support person rights for 15 days
32) Failure to Provide Compassion and Dignity to a Dying Patent and a Patient’s Family
a) Nursing staff need to be trained in how to deal with familys’ of a dying patient. The way Austin and our family was treated will stick out in my mind the rest of our life 

All of these things happened!! I have proof and witnesses! Now I will tell you more details about Austin’s two month stay at Millard Fillmore Suburban Hospital. 
 
Austin was admitted into Millard Fillmore Suburban Hospital on August 10th, 2025. I can honestly say the first few weeks, there were only a few issues at all while he was in the ICU. I only brought a few issues to the nursing staff’s attention. 
• For 5 days, I was not informed of the severity of his condition. On August 14th, a doctor called and told me over the phone that my son had a 1% chance to live. Delivering a life-threatening update in this matter is deeply unprofessional and lacks the compassion expected in a medical institution. I called frequently as I was stuck on double shifts at work that week. The nursing staff just kept telling me that he was sleeping and when I asked to talk to him, the nurse advised that Austin’s room did not have a phone. I was never allowed to talk to him in those 5 days. Not one nurse said his condition was severe. 
• Austin was administered Ketamine during his time in the ICU as I discussed above against his wishes
• Austin had a bag on to have a bowel movement, as unconscious people still need to make a bowel movement. Austin sat almost an entire shift with a horrible smell in his room after he had a bowel movement, and I brought this to the nurse’s attention, and it was not changed the entire day that I was there. This happened twice.
• When you walk into the hospital, the entrance and hallways look spotless. The patient rooms are another thing. They are not swept daily. There were needle caps, wads of tape on the floor, amongst other things. 
• I, also, would come into the room and find syringes of medicine laying on a cart unattended on several occasions.

The care my son received in the ICU was excellent those first few weeks. I have no complaint with Austin’s care at that time besides the few issues I stated above. I spent day after day by Austin’s side. My son had a miraculous recovery and was transferred out of the ICU. I was thrilled. I do not remember the exact date he was moved out of the ICU. His medical records will show that. Anyways, they took him off the antibiotics and all the pain medications approximately one week later. He was coming home. I have a message from him that on October 6th that he just talked to the discharge, and he was supposed be coming home in a few days. The only issue he had still was that he was on dialysis. But the care Austin was receiving changed immediately when he was transferred out of the ICU and moved up to the 3rd floor. This is when the quality of care dramatically declined.  
Millard Fillmore Suburban Hospital failed to setup a medically necessary procedure when they failed to setup the extraction of Austin’s teeth as they said they would a few weeks after Austin’s heart surgery. The main source of infection, according to what the doctor said on August 14th, was Austin’s teeth and an abscess on the back of his neck. She said that he would be sent to another hospital for that procedure. Millard Fillmore Suburban Hospital staff never set up the appointment and shortly after, they took him off the antibiotics. As a result, the infection returned in his teeth and went untreated from that point until his death causing the Sepsis to return. My son, Austin Washbon, suffered an excruciating slow painful death as a result of Millard Fillmore Suburban inactions. The death certificate states that Austin had Sepsis Shock the last 12 days of his life.
In addition, I personally observed Millard Fillmore Suburban Hospital staff treating Austin Washbon differently because of his addiction history, exhibiting judgment rather than compassion. Several of his friends saw this though video messaging as well. Throughout the remainder of his stay at Millard Fillmore Suburban Hospital nurses frequently displayed unprofessional conduct, including yelling at Austin as well as other patients, ignoring call buttons, eating and discussing personal matter during work time, playing games and texting on their phones, meals were missed on more than one occasion, not rectifying patient’s needs immediately, and restricting family access without justification. Furthermore, critical events, such as coding and ICU transfers, were inaccurately documented and then doctored, and the hospital failed to follow Sepsis Protocol.  I am repeating some of these because like I said, these are all important. How many other patients are being neglected?
The standard of care that Austin received was way below standard. It is unacceptable, cruel, and inhumane. Austin’s care violated several fundamental and ethical principles, including Autonomy, Duty of Care, Duty to Avoid Harm, and Justice. His wishes regarding medications were ignored, he was subjected to treatments causing harm because of these medications, he suffered from sepsis shock the last 12 days of his life without being treated, he was deprived of Oxygen after he requested it for days, his condition deteriorated right before the nurses and doctors eyes and they did absolutely nothing to help him. 
These inactions also constitute legal violations. Under the Americans with Disabilities Act, patients with substance abuse disorders are protected from discrimination in healthcare. The New York State Patient Bill of Rights guarantees the right to participate in decisions regarding care and to receive treatment with dignity and respect. Additionally, the Centers for Medicare and Medicaid Services (CMS) Conditions of Participation require hospitals to ensure that patient care is free from abuse, neglect, and discrimination. In addition to Austin Washbon’s rights being violated, my rights were violated, and my families’ rights were violated. 
It is not only bad enough that all of this happened, but I want you need to hear the details of the atrocities that occurred the last 20 hours of Austin Washbon’s life. You tell me how you would feel if this was your child? One day before my son died, on October 10th, 2025, I received a phone call in the later afternoon. The nurse stated that Austin was really struggling to breathe and they had to re-ventilate him and he would be returning to the ICU. I asked if I could talk to him and she said it was too late; they had already done it. I told the nurse to make sure the visitation restrictions were lifted so I could see him as soon as I could leave work. Austin’s healthcare proxy was never notified at all that his condition changed and he was being ventilated and returned to the ICU. Friday morning, he did receive Dialysis and nothing was said about this condition still.  (He said he didn’t want to stay on the phone when I spoke to him in the evening of Thursday, October 9th because he was struggling to breathe. He said the nurse had him on oxygen finally. That was the last time I heard his voice.) After looking through some of his medical records, I found that Austin’s condition worsened on Thursday, October 9th and tests were performed. He was not transferred to the ICU until the next afternoon. This makes no sense!! 
Anyways, when I got out of work at 9:00pm on 10/10/25, the night before Austin died, I called the hospital at 9:02 pm and asked if the restrictions were lifted because I was coming there to see him. The security officer advised me that the restrictions had not been lifted. I asked to be transferred to the security supervisor, and he advised me that the Hospital Relations Manager was the only person that could lift the visitation restrictions. He said she would not return until Monday and he told me to call back Monday morning. There was nothing he could do. I was very upset. I called the ICU and begged the ICU to get the restrictions lifted and was told there was nothing they could do. I WAS NOT ALLOWED TO SEE MY ONLY SON EVEN ON LIFE SUPPORT!!!!! I contacted Austin’s healthcare proxy, and she called the hospital at 9:07pm and spoke to someone in the ICU. First, she asked why she was never contacted that her brother had been ventilated and transferred back to the ICU earlier in the afternoon. The nurse said I cannot answer that. Austin’s Healthcare proxy also asked why the visitation restrictions were not being lifted. Again, the answer was THE Hospital Relations Manager was the only one who can lift the restrictions, and she would not return until October 13th. The hospital records show he was transferred back the ICU at 2:10pm on October 10th, according to what one of the administrators later said. His healthcare proxy was never notified. This is a violation of healthcare proxy laws!  Anyways, we were both angry! I decided that first thing in the morning, I was going to drive to the hospital and demand that the restrictions be lifted. At 11:07pm, I called to get a status update on Austin again, and the nurse told me he was resting comfortably. 
The next morning, I woke up to a call from a nurse at Millard Fillmore Suburban Hospital at 8:05am on October 11, 2025. I was told that my son had taken a turn for the worse and I needed to get to the hospital as soon as possible because he did not have much time. She advised me that the visitation restrictions were lifted. I was so distraught that I could barely move. I contacted a family member and asked for a ride, and because I was too distraught to drive. I hurried up and got ready as I just woke up and left as soon as I possibly could. I live over an hour away and my ride lives 15 minutes from me.  While in route, I received a call that he had coded and that they were able to revive him. Did I want them to continue to try to save my son’s life until I got there? There was not a DNA filled out or signed, so this should have never even been questioned. The nursing staff’s duty is to save all patient’s when there is not a current DNR, continued care should not have been questioned. 
I received a call from my daughter Catherine Heal, Austin’s sister about 15 minutes before I could arrive. She had just walked into his room and CPR was being performed. She was asked to go to the waiting room and told the nurses she was not leaving because Austin was not going to die without family by his side. I stayed on the phone with her. After 20 minutes, they were able to get a heartbeat. I walked in a few minutes later.
Within 30 seconds of entered Austin’s room, a DNR was pushed at me by the nurse, already filled out and told me to sign it. Since when is it legal for nurses to fill out patient forms? I looked into my son Austin’s beautiful blue eyes and knew that he was brain-dead already by the look in his eyes. He was already gone, that is the only reason I signed it. After the DNR was signed, we were asked to leave the room and to go to the waiting room. A family should never be told to leave a dying patient’s room when a DNR is signed and death is imminent. I had very little time with my son before being asked to leave the room. Suddenly, over the hospital’s intercom, someone announced Code ICU. I panicked, after a minute or so a nurse came out and said that we could come back in. I was able to spend 2 minutes with my only son Austin before he passed away. My family and I watched as my son’s numbers all slowly dropped, one by one after I told Austin it was okay to be go with God. Austin Washbon died at Millard Suburban Memorial Hospital on October 11, 2025 at 12:10pm. My family and I were robbed of the last two weeks with Austin and then robbed of time with him in the last few minutes of his life. Austin was forced to spend the last two weeks by himself, with his personal property confiscated and not returned without justification. In addition, Austin denied access to a support person or visits from any family members the last 15 days of his life. And again, AUSTIN WAS DENIED OXYGEN FOR DAYS, WHICH IS NEEDED FOR SURVIVAL!!
 Millard Suburban Memorial Hospital did not adequately care for Austin Washbon at the end of his life!! This is a violation of humanity and the right to life. I truly believe that Austin’s death could have been prevented if he was put back on antibiotics as soon as he the Sepsis set in again, if his cries were not ignored by nursing staff for days. In addition, if Millard Fillmore Suburban Hospital would have arranged for the removal of Austin’s teeth like they were supposed to, the infection would not have come back the way that it did. I can show you a photo of Austin’s mouth showing the infection in his teeth when he entered the hospital and another photo of his mouth at the time of his passing two months later. The infection returned!! The nursing staff did nothing!
In addition to this, the doctors and nurses in the ICU administered a high dose of Fentanyl at the end of his life. I was almost floored when I walked in and saw on the machine the dose of Fentanyl that Austin was given. I truly believe that this is what stopped his heart!!!! The nursing staff and doctors were told on several occasions that Fentanyl was NOT to be used because it was against Austin’s wishes and Austin’s family’s wishes including his healthcare proxy. Austin was in recovery and did not want Fentanyl under no condition!! They could have used anything else! Millard Fillmore Suburban Hospital violated Austin’s wishes!!!!
Moreover, my family and I dealt with rude nurses in the minutes after Austin had passed. I had stated to the nurse that if they would have lifted the restrictions last night, I would have been able to spend the last 15 hours with him. The nurse said, well at least you are here now that is what matters. I said are you serious? And she said to me, well you should have gotten here sooner, I called you earlier this morning. I told her that I live over an hour away. The male nurse in the room spoke up and told all of us that he specifically called at 2am to let us know that Austin had taken a turn for the worse. I asked who he called because I never received a call. My daughter, his healthcare proxy spoke up and said she never received a call either. I asked him what number he called and the name of the person he talked to and he could not answer this. I questioned this when I was talking to an administrator on the phone and she told me she would look into this. In our next conversion, she stated that the nurse “misspoke”. Calling a family is not misspeaking. He plain out lied trying to cover their asses. The administrator then suddenly advised me that Austin did not have any record of any phone calls made at 2am and that his records did not show any emergency at 2am. Records have been doctored!! 
I spoke to the same administrator a few times over the telephone in the few days after my son passed. She admitted that a lot of mistakes were made and they are trying to fix all of this. I was told that the security supervisor was let go and that several policy changes were being put in place not just at Millard Fillmore Suburban Hospital, but throughout the entire Kaleida Health Group. She stated they wanted to rectify this situation and do right by me and well as my son, Austin, and every patient in their hospital.
On Thursday, October 16th, I receive the death certificate and it opened up even more questions. That is when I found out that Austin’s autopsy, which was used to find the cause of Austin’s death, showed that onset to death was 12 days for Sepsis Shock and 1 day for Hypoxia. If my son had Sepsis the last 12 days of his life, why was he not on antibiotics? Why was he not moved to the ICU immediately? Why was he not moved to the ICU when he cried that he could not breathe for days? Why was he denied oxygen as his lungs and other organs were starving for oxygen and infection was spread throughout his body? Why did the discharge planner tell Austin on October 6th, that he was going home in a few days? Why were they setting up Austin’s dialysis to go home if he had Sepsis? I have voice messages from Austin to prove this. 
I wrote a letter to the administration of Millard Fillmore Suburban Hospital demanding to be heard. I spoke with the administrator and asked her if she received the email and she had said that she did not. I read the letter to her, and I told her that I wanted to be heard. I wanted a meeting with the President and Vice President of Millard Fillmore Suburban Hospital. I advised her if she they could not accommodate this, then I would go public. I received a voicemail a few minutes later, telling me the meeting was approved, and we would be given 15 minutes to talk on October 21, 2025 at 9am.
The meeting convened at 9am. My father and I were greeted by armed security guards at the hospital entrance. They had an armed security guards outside the door of the meeting the entire time. I spoke for almost an hour about all of things that occurred during Austin’s admission at Millard Fillmore Suburban Hospital. I let all of them know that I was recording the meeting. Not one of them, said a word the entire time that I spoke. I told them that before I left I wanted a copy of all my son’s medical records.
My father and I were escorted down to medical records and upon entering, we saw the Risk Management Officer who was just in this meeting, sitting behind a desk typing away in the Medical Records Office. So was he changing records? I have no way of knowing. Also, while watching Austin’s medical records being printed, I saw two papers be handed off two different times to other people in the office. I witnessed three papers be thrown in the garbage can under the desk as Austin’s medical records were printing.  I feel like they did not give me a complete record of all of Austin’s medical records. Millard Fillmore Suburban Hospital is trying to sweep this under the rug and I will not allow it!!!! I left immediately after Austin’s medical records were done printing.
I sent a letter to New York State Department of Health and requested an investigation be opened to investigate the death of my only son, Austin Michael Washbon. Millard Fillmore Suburban Hospital needs to be held accountable for their actions and inactions. 

12 DAYS OF SEPSIS SHOCK ONSET TO DEATH
12 DAYS OF NO ANTIBIOTICS AND NO TREATMENT
12 DAYS OF I CAN’T BREATHE AND BEING DENIED OXYGEN FOR SEVERAL OF THOSE DAYS
12 DAYS OF SICKNESS IN ISOLATION WITH NO VISITORS OR A SUPPORT PERSON
12 DAYS OF DETERIORATION THAT WENT UNNOTICED BY MANY NURSES AND DOCTORS
12 DAYS OF AUSTIN WASHBON WAS DROWNING IN HIS OWN FLUIDS WITH NO HELP
12 DAYS THAT AUSTIN WASHBON SUFFERED AN EXCUTIATING SLOW PAINFUL DEATH
THEN BEING ADMINISTERED A HIGH DOSE OF FENTANYL AGAINST HIS WISHES. THIS COULD BE WHAT CAUSED HIS CARDIAC ARREST!! 

I WANT TO KNOW THE TRUTH!! I HAVE THE RIGHT TO KNOW THE TRUTH!! WHAT IS MILLARD FILLMORE SUBURBAN HOSPITAL TRYING TO HIDE? 
IF YOU ARE A PARENT, IMAGINE HOW YOU WOULD FEEL IF YOU LOST YOUR CHILD AND THEN LEARNING THE VERY PLACE MEANT TO SAVE THEM MAY HAVE CONTRIBUTED TO THEIR DEATH. THE PAIN OF LOSING A CHILD IS PERMANENT, AND THE SCARS LEFT BEHIND BY MILLARD FILLMORE SUBURBAN HOSPITAL HAVE DEEPENED THIS WOUND BEYOND REPAIR. PEOPLE NEED TO BE MADE AWARE OF WHAT IS HAPPENING IN OUR HOSPITALS. HOW MANY MORE PEOPLE HAVE TO DIE? THIS COULD HAVE BEEN YOUR LOVED ONE. HOW WOULD YOU FEEL? 
I AM ASKING YOU TO ACT SHARE THIS AND SPREAD AWARENESS! LET’S STOP THIS FROM HAPPENING TO ANYONE ELSE! FORCE MILLARD FILLMORE SUBURBAN HOSPITAL TO BE HELD ACCOUNTABLE FOR THEIR ACTIONS AND INACTIONS!! THIS IS ABOUT SAVING OUR LOVED ONE’S LIVES!

THANK YOU,
Kristine Washbon