Confirmed victory

We all know of cases where large companies take advantage of their customers and look for every reason possible not to honour their commitments.

Triumph Motorcycles are one such company and I hope to demonstrate this and to show that they cannot treat their customers in this way and expect to get away with it. I purchased a brand new Triumph Street Triple R  motorcycle 18 months ago. This was something that I had been considering for about a year and finally I took the plunge. All went well until May this year when the bike stalled and would not re-start.

I took it back to the dealer who very quickly informed me that (as a" wild guess") I had obviously put dirty fuel in the tank. The Dealership (Jebsen) decided that their "Wild Guess" was not covered under the 2 year warranty and as a consequence I was forced to pay over 2000 US dollars to replace the tank and fuel pump. Understandably unhappy with this diagnosis, I wrote to Triumph UK  and was informed that the rust had been caused by "condensation" forming inside the fuel tank  and "No" it was not covered under the warranty, (Another Wild Guess perhaps).

I believe that it is outrageous that Triumph can accept a "wild guess" as a basis for refusing to honour their Warranty and even more outrageous that they can manufacture a fuel tank that is subject to corrosion! 

1.Triumph should honour the Warranty  sold with the bike, 

2.Wild guesses should form no part of a professional diagnosis 

3.Making a Fuel tank out of material that is susceptible to rust is indeed a 'Warranty Issue'


If you agree that Triumph should honor their warranty then please sign this petition

Letter to
CEO MF Jebsen Markus Jebsen
Triumph Motorcycles Mark Winwood
CEO Triumph Motorcycles Nick Bloor
and 1 other
Triumph Motorcycles John Eastham
I just signed the following petition addressed to: Triumph Motorcycles.

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Triumph...Honor Thy Warranty!

Dear Triumph

We all know of cases where large companies take advantage of their customers and look for every reason possible not to honour their commitments.

Triumph Motorcycles, you have shown that you are one such company and you cannot treat your customers in this way and expect to get away with it.

In November 2010 Jake McHugh purchased a brand new Triumph Street Triple R
All went well until May this year when the bike stalled and would not re-start.
The dealer very quickly informed him that (as a "Wild Guess" ) he had obviously put dirty fuel in the tank (The dealership, Jebson) decided that this was not covered under the 2 year warranty and as a consequence Jake was forced to pay over 2000 US dollars to replace the tank and fuel pump.

After an email to Triumph UK Jake was informed that the rust was caused by "condensation" forming inside the fuel tank and "No" it was not covered under the warranty,.

Triumph... what is the point of a 2 year Warranty if you can make a "Wild Guess" as to the reason for a fault and not honor the warranty!

It is well known that humidity is endemic to Hong Kong, and as such warnings should have been given in the handbook about the dangers of condensation and methods to combat the problem. It is not sufficient to say that the tank must be kept with a "reasonable volume of fuel" or that this problem can occur if the bike "is not used daily"

I believe that it is outrageous that Triumph can accept a "wild guess" as a basis for refusing to honour their Warranty and even more outrageous that you can manufacture a fuel tank that is subject to corrosion and to sell it in a place like Hong Kong.

I would therefore maintain that:

1) Triumph should honour the Warranty sold with the motorcycle

2) Wild guesses should not form part of a professional diagnosis.

3) Manufacturing a fuel tank out of a material that cannot stand up to the climate in Hong Kong is wrong and should be a Warranty issue.

Sincerely