We all know of cases where large companies take advantage of their customers and look for every reason possible not to honour their commitments.
Triumph Motorcycles are one such company and I hope to demonstrate this and to show that they cannot treat their customers in this way and expect to get away with it. I purchased a brand new Triumph Street Triple R motorcycle 18 months ago. This was something that I had been considering for about a year and finally I took the plunge. All went well until May this year when the bike stalled and would not re-start.
I took it back to the dealer who very quickly informed me that (as a" wild guess") I had obviously put dirty fuel in the tank. The Dealership (Jebsen) decided that their "Wild Guess" was not covered under the 2 year warranty and as a consequence I was forced to pay over 2000 US dollars to replace the tank and fuel pump. Understandably unhappy with this diagnosis, I wrote to Triumph UK and was informed that the rust had been caused by "condensation" forming inside the fuel tank and "No" it was not covered under the warranty, (Another Wild Guess perhaps).
I believe that it is outrageous that Triumph can accept a "wild guess" as a basis for refusing to honour their Warranty and even more outrageous that they can manufacture a fuel tank that is subject to corrosion!
1.Triumph should honour the Warranty sold with the bike,
2.Wild guesses should form no part of a professional diagnosis
3.Making a Fuel tank out of material that is susceptible to rust is indeed a 'Warranty Issue'
If you agree that Triumph should honor their warranty then please sign this petition