I recently experienced a nightmare scenario that is about to become all too common. The HMRC's AI sent me half a dozen angry letters all on the same day. It was only when I spoke to an actual human being that I discovered all previous correspondence had been sent to the wrong address. This is just one example of the mess we'll be in if humans are taken out of customer service entirely.

We are on the brink of an explosion of AI-only support systems, which often fail to cover real issues effectively. According to Gartner, by 2020, customers will manage 85% of their relationship with an enterprise without interacting with a human (source: Gartner). While automation can provide efficiency, it lacks empathy and understanding – essential elements in customer service.

This petition calls for legislation requiring organizations not just rely solely on artificial intelligence for customer and technical support but also employ human staff who can understand complex situations and offer personalized solutions.

Let's ensure that technology serves us rather than replacing us. Sign this petition now; let's keep humans in customer service!