Internet connectivity is no longer a luxury—it is a basic necessity. Millions of people depend on home broadband for work, education, healthcare, banking, and daily communication. Yet, when internet services are unavailable for long hours or even entire days, customers are still forced to pay the full monthly bill as if the service was delivered without interruption.

Currently, most internet service providers do not adjust bills even when the internet is down for 6 hours or more in a single day, or repeatedly unavailable across multiple days. Customers face inconvenience, loss of productivity, missed work commitments, online exam disruptions, and mental stress—while service providers face no financial accountability.

This practice is unfair.

If a service is not delivered, customers should not be charged for it.

We demand a pro-rata billing system where:

Internet downtime beyond a reasonable threshold (for example, more than 6 hours in a day) is automatically tracked

Bills are reduced proportionally based on the actual hours or days of service provided

Customers are charged only for the time when internet access was available

Such a system will:

Ensure fairness and transparency in billing

Encourage service providers to resolve outages faster

Improve overall service quality and accountability

Protect consumers from paying for services they never received

Other essential utilities already follow similar accountability models. Internet services must be held to the same standard.

We urge internet service providers, regulators, and consumer protection authorities to implement mandatory downtime-based billing adjustments and stop penalizing users for service failures that are not their fault.

Reliable internet is essential. Fair billing should be non-negotiable.

Please support this petition to demand accountability, fairness, and respect for internet users.