LuLaRoe honor 100% refund to those who have started the cancellation process
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In April 2017, LuLaRoe announced it would give 100% money back plus free shipping for a retailer who was wishing to end being a retailer with them. Since that time, they have drug their feet with the return process, leaving many retailers in the dark and waiting for shipping labels. Today, September 13, 2017, LuLaRoe announced they will now be 90% net money PLUS pay for our own shipping, plus all items must be in the original packaging it was received in. LuLaRoe reiterated many times we did not need the packaging. They have also said if you are in the process of going out of business but did not receive shipping labels from LuLaRoe, this new rule applies to you. Per their own Policies and Procedures, they must give 30-day notice before any policy changes.
We are demanding LuLaRoe grandfather in anyone in the current cancellation process, as well as expedite anyone who has been waiting over 30 days for their refund check.
"Upon receipt of the Resalable products and sales aids, the Independent Fashion Retailer will be reimbursed 90% of the net cost of the original purchase price(s). Shipping and handling charges incurred by an Independent Fashion Retailer when the products or sales aids were purchased, and return shipping fees, will not be refunded. If the purchases were made through a credit card, the refund will be credited back to the same account. If an Independent Fashion Retailer was paid a bonus based on a product(s) that he or she purchased, and such product(s) is subsequently returned for a refund, the bonus that was paid to the Independent Fashion Retailer based on that product purchase will be deducted from the amount of the refund. Products and sales aids shall be deemed “Resalable” if each of the following elements is satisfied: 1) they are unworn, unwashed, folded with hang tags and in original packaging; 2) packaging and labeling has not been altered or damaged; 3) they are in a condition such that it is a commercially reasonable practice within the trade to sell the merchandise at full price; and 4) they are returned to LLR within one year from the date of purchase. Any merchandise that is clearly identified at the time of sale as non-returnable, discontinued, or as a seasonal item, shall not be Resalable. Items that are returned that are not Resalable will be donated to a charity selected by LuLaRoe and no refund or exchange will be issued.” Please note the following key elements of the policy: Only product purchased by the Retailer from LuLaRoe may be returned.
Product must be in resalable condition.*This is only for product purchased within the past 12 months. Resalable product will be reimbursed at 90% of the original wholesale purchase price.Shipping and handling will be paid by the Retailer. If you have any TEAM members with questions on how we will continue to administer this policy, please note the following:
1. If you have received an email confirmation from LuLaRoe of a refund amount due to you, you will receive those funds as noted.
2. If you have received valid return shipping labels from LuLaRoe, we will honor the 100% refund and free shipping waivers that have previously been extended. All other terms and conditions as stated in the Policies and Procedures will apply. Please note: refunds will be issued for resalable items only.
3. If you’ve not received valid return shipping labels, you will no longer be eligible for free shipping or a 100% refund on resalable products. For those in this category, regardless of where you are at in the process of cancellation, you will be subject to all of the terms and conditions of provision 3.16.3 of the current Policies and Procedures."
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