BigBazaar Unfair Trade Practices - No due refunds/cash backs, Delayed/improper deliveries,

BigBazaar Unfair Trade Practices - No due refunds/cash backs, Delayed/improper deliveries,

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Raghavender Rao Pasuladi started this petition to Kishore Biyani Founder & CEO of Future Group and

Bigbazaar Customer Care Team is not easily approachable over phone as the line is ever busy. Customer complaints are not being addressed but closed without resolution. There is no escalation path that customers can follow, to address their concerns. They are not refunding due refunds. Even if they refund, they would do that to 'future pay wallet' locking the customer. They are holding on at least temporarily, to small amounts from huge number of customers, perhaps running into lakhs of rupees. No senior management contact details or registered office address mentioned anywhere.They are engaging in following unfair trade practices and are guilty of discrepancy of service on a huge scale, hence this petition.

  1. Some orders not generated due to technical glitches or unilaterally cancelled without customer's knowledge.
  2. Cash backs not initiated promptly due to fine print policy.
  3. No refund / Delayed Refund - Not promptly refunding paid amounts in case of failure in order generation or in case of order cancellation. Customer grievances are deflected to bankers or their third party agent with no acknowledgement of received payment.
  4. Delayed deliveries- Deliberately inducing some lacunae in customer address or marking of phone number on consignment, to cover up the delays in delivery. Deflecting delivery issues to third party.
  5. Improper items - Veggies are not fresh. Pulses packed in individual paper sachets give away resulting in their mixture within outer polythene bag, creating a nightmare to Customers.
  6. Sneaking fine print of unacceptable policy that most online customers would not accept.

Customer care should be easily reachable with clear path for escalation of customer grievances. CC should acknowledge and respond to customer emails. Company should mention registered office address with senior management contact details on invoice/ website and also mention region wise appellate authority contact particulars to address customer concerns.

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