Petition Closed
Petitioning Chairman & CEO of Staples Ronald L. Sargent and 4 others

Keep 2011's "Extended Limits On Extreme Deals" Teacher Policy! Do Not Change to 2012 Policy for Staples Rewards Check

After many of us have spoken to several of your customer service representatives in different departments, we are contacting you regarding your new policy for your back to school shopping limits for teachers. As teachers, we plan for the new school year well in advance. The majority of us purchase supplies using our own money for our classrooms.  Your Extreme Deals have allowed us to provide our students with the necessary supplies that many would not be able to have otherwise. 

However, this year we understand that your policy will be different.  The notice we received is as follows:

"Extended limits on Extreme Deals are now 100% back in Staples Rewards.  Last year you took advantage of extended limits during the Back to School season.  This year, instead of getting an instant discount on additional quantities of Extreme Deals, you'll get 100% of your purchase back in Staples Rewards on up to 25 items.  Just look for Extreme Deals on the front cover of our Weekly Ad during July and August 2012.  With these savings, going back to school will be a lot easier."

Now, a teacher will not be able to go in your store and purchase a class set of your Extreme Deals at the Extreme Deal price. What I understand is that after I reach my limit of five, I will be paying regular price. I also understand that you will send me the difference back in Staples Rewards for those items above the Extreme Deal price. 

So let's break it down so we all are clear.

2011 TEACHER POLICY:
25 packages of loose leaf binder paper = $2.50


2012 TEACHER POLICY:
limit of 5 = 50 cents
regular price - $1.99 X 20 packages = $39.80
$39.80 + .50 = $40.30


Take this example further. I know this year I will be buying Spirals for Math Notebooks.

2011 TEACHER POLICY:
25 spirals = $2.50


2012 TEACHER POLICY:
limit of 5 = 50 cents
regular price - $1.99 X 20 spirals = $39.80
$39.80 + .50 = $40.30

Add in Science Notebooks and notebooks for our writing centers, for example.  However, in this example, I have paid $120.90 (plus tax), but all I have is a class set of paper, and spiral notebooks for Math and Science.  How can I afford class sets of folders, pencils, map pencils, markers and so on? The truth is with an Extreme Deal like this... I can't.  What about crayons, watercolors and glue?

Unfortunately, school budgets are being slashed more and more every year.  Most teachers get very little school supplies when school starts. Working in an inner city school district, as many of us do for example, one reason is that the families that we service can't afford school supplies. As a teacher, we assume this responsibility. We shop for Extreme Deals because we have no choice. We need supplies for the children in our classroom. Simply stated, we need basic materials to TEACH. We are loyal Staples shoppers because of this policy and are thankful for your assistance to help our students.  However, a reward check does us no good if we have to spend hundreds of dollars to prepare for our school year and you are sending it to us at a later date. We do not need to go back to school shopping in November. We NEED the supplies before the children walk in the door.

Many of us have called customer service and have been thoroughly shocked that many of us have been told to make a choice and shop elsewhere for Extreme Deals.  We understand that your main purpose is to turn a profit, however, we wanted to be sure you understood how this new change in policy would not benefit a teacher at all, and therefore would make you lose a large customerbase.  Instead of just shopping at your local competitors, I wanted to let you know and see if somebody would listen and perhaps just consider a change.

Thank you,

Miss D., Mrs. Coe, and Fellow Teachers

Letter to
Chairman & CEO of Staples Ronald L. Sargent
President & COO of Staples Michael Miles
Senior VP & General Counsel, Staples Kristin Campbell
and 2 others
President of U.S. Stores, Staples Demos Parneros
PR, Staples Karen Pevenstein
I just signed the following petition addressed to: Staples.

----------------
Keep 2011's "Extended Limits On Extreme Deals" Teacher Policy -

After many of us have spoken to several of your customer service representatives in different departments, we are contacting you regarding your new policy for your back to school shopping limits for teachers. As teachers, we plan for the new school year well in advance. The majority of us purchase supplies using our own money for our classrooms. Your Extreme Deals have allowed us to provide our students with the necessary supplies that many would not be able to have otherwise.

However, this year we understand that your policy will be different. The notice we received is as follows:

"Extended limits on Extreme Deals are now 100% back in Staples Rewards. Last year you took advantage of extended limits during the Back to School season. This year, instead of getting an instant discount on additional quantities of Extreme Deals, you'll get 100% of your purchase back in Staples Rewards on up to 25 items. Just look for Extreme Deals on the front cover of our Weekly Ad during July and August 2012. With these savings, going back to school will be a lot easier."

Now, a teacher will not be able to go in your store and purchase a class set of your Extreme Deals at the Extreme Deal price. What I understand is that after I reach my limit of five, I will be paying regular price. I also understand that you will send me the difference back in Staples Rewards for those items above the Extreme Deal price.

So let's break it down so we all are clear.

2011 TEACHER POLICY:
25 packages of loose leaf binder paper = $2.50


2012 TEACHER POLICY:
limit of 5 = 50 cents
regular price - $1.99 X 20 packages = $39.80
$39.80 + .50 = $40.30


Take this example further. I know this year I will be buying Spirals for Math Notebooks.

2011 TEACHER POLICY:
25 spirals = $2.50


2012 TEACHER POLICY:
limit of 5 = 50 cents
regular price - $1.99 X 20 spirals = $39.80
$39.80 + .50 = $40.30

Add in Science Notebooks and notebooks for our writing centers, for example. However, in this example, I have paid $120.90 (plus tax), but all I have is a class set of paper, and spiral notebooks for Math and Science. How can I afford class sets of folders, pencils, map pencils, markers and so on? The truth is with an Extreme Deal like this... I can't. What about crayons, watercolors and glue?

Unfortunately, school budgets are being slashed more and more every year. Most teachers get very little school supplies when school starts. Working in an inner city school district, as many of us do for example, one reason is that the families that we service can't afford school supplies. As a teacher, we assume this responsibility. We shop for Extreme Deals because we have no choice. We need supplies for the children in our classroom. Simply stated, we need basic materials to TEACH. We are loyal Staples shoppers because of this policy and are thankful for your assistance to help our students. However, a reward check does us no good if we have to spend hundreds of dollars to prepare for our school year and you are sending it to us at a later date. We do not need to go back to school shopping in November. We NEED the supplies before the children walk in the door.

Many of us have called customer service and have been thoroughly shocked that many of us have been told to make a choice and shop elsewhere for Extreme Deals. We understand that your main purpose is to turn a profit, however, we wanted to be sure you understood how this new change in policy would not benefit a teacher at all, and therefore would make you lose a large customer-base. Instead of just shopping at your local competitors, I wanted to let you know and see if somebody would listen and perhaps just consider a change.
Staples if you are listening, I will be sending you a letter addressed to:
The Office of the President of Staples
C/O The President
500 Staples Dr.
Framingham, Massachusetts 01702
To call to follow up
1-800-338-0252 X4
----------------

Sincerely,