Petition Closed
Petitioning Qantas Alan Joyce and 7 others

Jetstar/Qantas: Show compassion and reimburse $1277 and change policies accordingly


Jetstar needs to show some compassion and stop profiting from the grief of others.

I recently got an international call from my brother in Wollongong NSW. I was in Chon Buri Thailand assisting a friend who just had some surgeries.

My mother was in hospital dying, she had suspected pneumonia, renal failure and a host of other complications and wasnt expected to live. She had stopped eating and was told their was a strong possiblity she would pass away. We had to ask Jetstar for an emergency compassionate flight home so I could be by her side.

Jetstar charged my brother $1277 for a "compassionate" flight home to Sydney so I could be with my dying mother and family.

Due to this emergency and how upset we all were we had no energy to dispute this at the time I just had to get back ASAP however now the dust has settled I feel we need to address this issue and seek compensation. To add insult to injury one of my brothers was also in another country and had to seek a compassionate flight home on a different airline and was given one within the hour and the cost of changing his flight was $20 and he flew home the next day.

I am so upset and would like to pursue this in every way possible hence this petition.

I have tried to call and speak with someone about this issue but no matter which Jetstar number I call I inevitably end up speaking to someone in The Philippines who only has a first name and zero accountability.

Jetstar is fully owned by Qantas but by moving their management offshore and placing it in the hands of Newstar Holdings majority owned by a Singapore company named Westbrook Investments have effectively relinquished responsibility for issues that may arise. I have had no appropriate response to my complaint and I find this appalling. Surely there is some accountability here within Australia who move their activities overseas but remain an Australian company.

We all know that the seat I wont occupy on my original flight home will be resold hence they are assured of not losing a cent from the event of my mothers terminal illness. Well done Jetstar!

Letter to
Qantas Alan Joyce
Jetstar David Hall
Newstar Holdings Jayne Hrdlicka
and 5 others
Jetstar Customer Service Customer Service
Minister for Fair Trading The Hon. Anthony Roberts MP
In his capacity as Minister for Tourism Souris, George
Jetstar Senior Customer Advocate Nick
Minister for Tourism Major Events Hospitality and Racing The Hon. George Souris MP (Minister for Tourism Major Events Hospitality and Racing)
Show compassion and reimburse $1277 and change policies accordingly