Misleading position in IRCTC web site regarding foregoing concession by Senior Citizens.
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Recently IRCTC has introduced an option to forego Senior Citizen Concession in Train reservations. While booking a ticket at the moment we go for payment, a pop up appears asking the consumer whether Senior Citizen is willing to forego Concession. The pop up spells details about the position but option at the bottom are given as OK/CANCEL.
It is in vogue in every web site that if anyone wants to proceed further – Option shall be YES/NO. Where as in IRCTC online ticket booking website, options are given as OK/CANCEL. It is very much misleading to the consumers. Everyone feels that if CANCEL button is clicked, the reservation process will be cancelled, hence presses the OK button, thus depriving the consumer of his rightful eligibility for a concession.
As a Public Sector Undertaking, IRCTC should not appear to be resorting to unethical practices with a clear and mischievous intention by providing a misleading option like OK/CANCEL (which intention, I am sure, IRCTC does not have).
The concerned authorities at IRCTC are requested to look into the matter and replace the OK/CANCEL buttons with YES/NO buttons.
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