On 24th February, at around 10.06 IST, NSE exchange feeds for Nifty, Bank Nifty and other indices stopped across all brokerage firms in India, and subsequently, at around 11.40 IST NSE completely halted the trading. This was recorded as due to a technical glitch. 

With that as a triggering point, ICICI direct not provided any updates till 15.00.

They twitted at 15.01

If NSE doesn’t start anytime before 3 pm, for all intraday positions in Margin broker mode and Margin Plus, reverse position in BSE will be taken to square off your positions starting 3 pm today.

https://twitter.com/icicidirectcare/status/1364508313526824963?s=21

After that no updates related to margin plus position closure.

Second twit message at 15.31

NSE will open for trading in cash and derivatives from 3.30 pm and open till 5 pm

https://twitter.com/icicidirectcare/status/1364515803157045250?s=21

Third Twitter message at 15.50

NSE has resumed trading and cancelled all pending orders. Your positions in NSE in Margin plus, Margin broker mode, Future plus, Future plus with stop loss and Option Plus, Currency SLTP without having corresponding stop loss orders will be squared off at 4 pm.

https://twitter.com/icicidirectcare/status/1364520661587087369?s=21

they disabled the option to close the position. As a customer I try to close it on my own, options are not enabled. I tried via my icici direct relationship manager, not able to close.

icici direct closed the position on own at 16.32  with huge loss.

If it’s our mistake we can take care of loss. When they tied our hands and not allowing to square off. It’s icici direct dot com technical issue. They are eaten our money and not reverting back to my emails, Twitter messages and calls.

As a women, invested my hard earned money. They are eaten our money and not care about that. I sent email to coo, ceo- Mr.Vijay Chandok, Mr.Anup Bagchi, Mr.Raju Nanwani , helpdesk, head service quality, CC to sebi, nse and boars of directors.

im calling everyday nearly two hours discussing with them. They raised service request no. It’s nearly 10days. They committed within 8 days they will close it.

they are not care about customer. Each call takes minimum 14 minutes maximum 55 minutes. Final outcome is zero. 

I need justice,

- why they are not closed position at 3pm

- why they are not closed the position and holding till 3.30 sharing about NSE opening time 

- after that they twitted at 15.50 closing position at 16.00 why they are not done it 

- why they disabled the option to close the positions on our own ?

- why they waited till 16.32 and closed the position on own ? 

Having said that, we aim this petition to get an acknowledgement followed by an revert our money back  by Icici direct / securities for the blunder created on 24th and to be resolved by compensating the losses solely created by so-called technical - Risk Management System of Icici direct/ securities  . 

Thanks