Confirmed victory

If you're an HTC One S owner, like me, you should be distraught by the recent news and actions of HTC. Not only is the device not receiving Android v4.2.2 (Jelly Bean) + HTC Sense 5.0, but it's also never getting an update again.

HTC originally stated that all of their devices would receive continuous updates for at least 18 months. The company also promised One S users, the aforementioned updates on February 28, 2013.

So, you can ask them - why was the device update span shortened to 13 months? And why did they shatter the hopes of many happy One S fans?

Up until recently, I've been a happy HTC customer, having more problems with my network carrier than HTC. What I want to separate here, is the quality of HTC's phones, and the quality of its customer services. The HTC One S is still one of the best phones on the market, on par with the dual-core and quad-core Samsung Galaxy S III phones and HTC's own One X. With that being said, the HTC customer service and upgrade service are absolutely dreadful.

When I first got the phone back in April 2012, I was certain that it would receive updates; whenever the One X was due, the One S would be too. To me, there was no definite line, separating the two devices; one as 'mid-range' and one as 'high-end'. They're both definite high-end phones.

When HTC announced the update back in February, I was indeed a happy customer. That was until recently. Android 4.2 and Sense 5.0, no more. The HTC One S is left rotting.

Searching YouTube, you'll find people running custom ROMs with their HTC One S. The custom ROMs contain Android 4.2.2 and HTC Sense 5.0. Benchmarks reveal no performance loss from the upgrade, so HTC has no excuse here, at all.

Can you help spread the word to HTC, by signing this petition? If you're a HTC One S user, I would be most grateful if you could. HTC needs to get its priorities in the correct place.

Thank you,
Dylan Richards.

Letter to
HTC Corporation HTC
I am a user of your HTC One S mobile phone. I was incredibly distraught by the recent choice you made to discontinue support of the device, regarding software updates. The device is not even 18 months old and you seemingly ditch it without an official reason as to why.

The device is by no means a low performer. Stacking it against even the current line of quad-core Snapdragon devices, it still packs a definite punch. What's more, Samsung's Galaxy S III (the dual-core variant; same chipset as the S4 One S) and even the budget-end Galaxy Ace 3 will both receive Android 4.2.2 updates. So really, what is your excuse?

Some reports have led to not enough sales? A solution to this, is to partner with more popular network carriers, charge a mid-range price for a mid-range phone (£430 is NOT mid-range!), and quite frankly, stop pulling a Samsung move and lessen releases of newer devices within a time frame.

As a happy HTC One S user, I encourage that you rethink your choices, and give users exactly what they want. That's what HTC has always been about, isn't it? Customers have priority? Here, I do not see that at all. Many users are asking for it. Are they receiving it? No.

Once again, I strongly urge you to have a rethink about the HTC One S. It is definitely a great phone; a highlight of 2012. It even managed higher benchmarks than your HTC One X and Samsung's Galaxy S III. Now that's impressive. It truly is a remarkable device, but your lack of software updates are seriously hampering that.