I am writing to bring attention to the growing issue of package theft and misdelivery by courier companies. Ever growing recent strings of incidents involving Evri particularly has highlighted the need for much more stringent regulations to ensure that courier companies take responsibility and due care for the packages in their system. You can see examples of the kind of abundant negligence with Evri here; https://www.facebook.com/groups/1581423795574615/permalink/2713018965748420/ and here; https://www.facebook.com/groups/1581423795574615/posts/2713235555726761/?comment_id=2713983895651927 in the case of the latter one of Evri’s drivers is actually being arrested! On behalf of any and all persons that have fallen victim to the negligence of courier companies we propose the following changes to become law:

1. Proof of delivery must include a picture of the house door and number with recorded GPS coordinates within 5 meters.

2. Independently operated security cameras at depots to aid in theft prevention.

3. All delivery vehicles fitted with GPS tracking.

4. Realtime vehicle tracking of the delivery when notified a persons item(s) are out for delivery.

5. Responsibility for the package rests with the courier once the item(s) are in the delivery system, because how can the seller be responsible for something no longer in their possession?

6. Easily locatable contact and claim process information on respective websites.

7. A mandatory system that allows someone with a problem to speak to an actual human and not a chat bot.

8. A more liveable wage for employees. Last year Evri alone made £85 million in profit after tax, you can't say from that profit they can't afford to pay their staff better, regardless of if they work for Evri directly or as an independent contractor. Evri might argue their average wage is above average at £20.86 per hour, but what they won't inform you about is fuel, most delivery drivers at least have to pay for that themselves out of that hourly rate.