Imagine having your family's future reliant on timely and accurate benefits — the kind that decides whether bills get paid on time, whether children go to college, or if retirement is spent in comfort or worry. This is not merely a matter of cold statistics or bureaucracy; it is about real people having their lives and hopes tethered to a system they were led to trust, only to face disappointment and distress.

The Illinois Municipal Retirement Fund (IMRF) is failing its members. Service failures have surged, leaving members bereft of the help and information they crucially need. It's high time for IMRF's senior leadership to be held accountable for these lapses in service delivery. In an age where excellent customer service is not just valued but expected, we need transparency and accountability from those at the helm.

We demand an independent review of customer service operations at IMRF, assessing every aspect of its member engagement processes. The findings from this scrutiny should be laid bare to the public to ensure complete transparency and restore the trust that has been lost. Moreover, the executive compensation at IMRF must be realigned with outcomes measured by member satisfaction and the effectiveness of service delivery. Executives must feel the urgency and failings of the system through their own metrics of success.

By signing this petition, you are advocating not just for better service delivery, but for a fundamental change in how IMRF views and treats its members — real people who deserve accountability and clear communication from their retirement system. We urge you to stand with us and call for IMRF's leadership to act with integrity and transparency. Let us ensure that this trusted institution indeed serves its purpose and meets our community's expectations. Please sign and support this vital cause for change.