Who this petition is to:

FedEx Corporation – CEO, Customer Service Division, and Public Relations Department

Petition Text:

We, the undersigned, are demanding that FedEx be held accountable for the ongoing and widespread issues customers and small businesses face when using their services.

Too many people have experienced:

Packages lost, delayed, or misdelivered
Damaged goods with no resolution or compensation
Rude, dismissive, or completely unresponsive customer service
A slow and unfair claims process that often leaves customers empty-handed

These aren’t isolated events—they’re systemic problems that affect families, small business owners, and individuals who rely on timely deliveries. The stress, lost income, and broken trust are unacceptable.

We are calling on FedEx to:

Publicly acknowledge and apologize for recurring service failures
Improve package handling and driver accountability
Fix the broken claims process for lost and damaged shipments
Train and staff customer service representatives to provide real help
Increase transparency in delivery metrics and issue reporting

FedEx makes billions each year—yet those who rely on their services are left to deal with the fallout when things go wrong. It’s time for action, not excuses.

My Story:

I started this petition because I experienced firsthand just how unreliable and unaccountable FedEx can be.

I ordered a replacement cell phone for my grandson and paid extra for one-day shipping—because it was important, and I trusted FedEx to deliver. The package was scanned into their Hillside, IL warehouse, and that was the last anyone ever saw of it.

I never received the phone. No delivery. No update. Just silence.

I called FedEx countless times, hoping someone could give me answers. But instead of help, I got confusion, excuses, and zero accountability. To this day, no one at FedEx can tell me what happened to my package—not even a trace of it.

This is more than just a lost item. It’s money wasted. It’s time and stress I didn’t ask for. And it’s deeply unacceptable for a company that claims to be a global leader in shipping.

I know I’m not alone in this. If something like this has happened to you—or if you believe FedEx should take responsibility for their failures—please sign this petition and help demand change.