Greyhound: Eliminate the $18 Gift Ticket Fee
Greyhound bus lines charges an $18 "gift ticket fee" if a customer purchases an online bus ticket for someone else. The fee often falls hardest on low-income customers who are trying to help out a friend or relative who can’t afford a bus ticket. In some cases this fee can even double the cost of a Greyhound ticket. In my opinion, Greyhound is taking advantage of the many lower-income people who use its services because flying is not an affordable option with this fee.
The gift fee is unique to Greyhound and not required by other bus services. For instance, I just purchased plane tickets for my son using a popular online travel service and I did not have to pay a gift fee to purchase his ticket.
Greyhound has offered several vague explanations for the fee (from fraud protection to a handling fee) but none of them hold up to scrutiny For instance, in an article in the Toronto Star, Visa Canada states there is no evidence of higher fraud rates in the bus industry. Will you join me is asking Greyhound to do the right thing and eliminate this price-gouging fee?
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Photo credit: Thomas Hawk
- Revenue Support Team
- CEO, Greyhound
- CFO Greyhound
- RVP Greyhound
- RVP, Greyhound
- Media Relations Director, Greyhound
As a Greyhound customer, I’m disappointed to learn about the $18 “gift ticket fee” for online tickets. This fee is not required by your competitors and puts an extra burden on all customers who wish to purchase tickets for friends and family members – some times even doubling a ticket’s cost – but it falls hardest on low-income customers who are trying to help others who cannot afford a bus ticket. This fee is unnecessary and takes Greyhound advantage of the many lower-income people who use its services because flying is not an affordable option with this fee. The explanation for avoiding credit card fraud does not hold up to scrutiny. For instance, in an article in the Toronto Star, Visa Canada states there is no evidence of higher fraud rates in the bus industry. Greyhound should invest in technology to reduce fraud for online purchases.
Until Greyhound ends the use of this gift ticket fee, I will need to explore other options for bus travel. Will your company end this unfair fee? I look forward to your positive response.
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