For Kind Attention of :
Ministry of Civil Aviation, Government of India
Department of Consumer Affairs, Government of India
DGCA India
Minister of Law and Justice (India)

Air India
IndiGo
SpiceJet Airlines
Vistara
GoAir - Ticket Booking Office
MakeMyTrip
ixigo

UNFAIR TRADE POLICIES OF AIRLINES FOR CANCELLED FLIGHTS

Due to the enforced lockdown for Covid-19 all domestic cancelled by the Airlines but no refund of the fare has been made even after 4/5 weeks.
When a passenger cancels a flight for any reason whatsoever, no refund is given to him ,so the same should be the case when the Airlines have cancelled the flights.
The Airlines are refusing to refund fare when contacted citing losses due to Lockdown.
Is it only the Airlines which have faced losses, the passengers to have incurred losses because of not being able to travel, losses due to cancellation of business meetings, hotel bookings & various other commitments.

The DGCA has issued a Circular which is completely silent about refund of Tickets booked before lockdown but travel dates within lockdown periods .

The Airlines have formulated their own laws & are forcibly enforcing them on the passengers at their will . Some of them are as under :
> NO REFUND OF TICKETS EITHER DOMESTIC OR INTERNATIONAL
> CREDIT NOTE FOR FUTURE TRAVEL TO BE ISSUED IN NAME OF SAME PASSENGER
> SAME PASSENGER HAS TO TRAVEL EVEN IF BOOKED BY A ORGANISATION
> TRAVEL HAS TO BE ON THE SAME ROUTE OR SEGMENT AT PREVAILING RATES
> VALIDITY OF ONE YEAR FOR THE CREDIT NOTE

The concern & contention of the Passengers is as under :
1. When a passenger cancels ticket no refund is given , so when Airline cancels why not
Full refund to the Passenger
2.In case the Credit Note is acceptable to the Client , why a fixed validity when the Airline
Is withholding the money interest free.
3. Why insist on same route or segment, the choice should be with passenger for the route
He wants to travel
4. Why insist on same passenger whose cancelled flight may have lost the purpose of the
Journey . The Passenger or the Organisation must have the right to nominate any
Person from the family or any Director or employee of the Organisation to travel.

Several mails on the matter to the Airlines / Ticket booking sites are of no use , matter taken up with DGCA but no results.

Why the Government is keeping their silence on the matter, are the passengers or paying public to bear the losses of the Airlines .

Hopefully this post will wake all concerned from their slumber for a just solution for the passengers