Must be able to consider the needs and difficulties of others and take an active interest in their feelings,capabilities and perspectives in order to assist them with the difficulties they face and act with integrity, warmth
and concern.

• Shows consideration towards others especially during their difficult situations.
• Generally attends to the needs and feelings of others, without regards to how they express themselves.
• Is respectful of persons who show cultural racial, physical, language, capacity and any other differences.
• Responds to others and is attentive to the needs of others.
• Treats others fairly and with respect.

• Attends to the needs and feelings of others, irrespective of how they express themselves, especially in
conflict situations.
• Puts in place conditions conducive to customers, individuals and teams.
• Takes cultural, racial, physical, and any other differences of individuals into account in communication
with others and modifies own responses and behavior accordingly.
• Responds voluntarily, promptly and with enthusiasm to the anxieties, needs and predicament of others.
• Shows awareness of the impact of self on others and adjust responses accordingly