We are the customers. We should be respected. GoPro is not. 

Despite a law going into place to help protect consumers starting July 2022, it doesn't make companies pay back the losses they've forced on so many. We demand that they do. We're starting with GoPro, but there are so many dealing with subscription scamming. This needs to stop. 

As many of us GoPro patrons here want, I want a refund for a subscription I have NEVER used and will NEVER use. I love GoPro cameras, but I gave this one as a gift a year ago. Many of us did this. We bought the bundle which came with a subscription, forgot about it, or expected it to end after a year.

For me, 3 days after being automatically charged, I called for a refund. I have called Customer Support now multiple times over several months and have been given the same ridiculous answers: "We can't do that." "We don't have the tools." "You can use it for other media." "You accepted the terms and conditions that said...blah blah blah." GoPro support has thrown at me every excuse to not refund the subscription. But WE KNOW in this day and age, refunds for subscriptions are most definitely possible, especially if you've never used them. 

According to GoPro, they don't have "the tools" to refund a subscription. I find it very hard to believe that a billion dollar company as large as GoPro doesn't have the tools to issue refunds. So I asked them to find me someone who does have the tools and to no avail. I've asked to speak to a supervisor for which I'm always told: "They'll tell you the same thing." "They can't talk right now." "They'll call you back." "They're on another call." "They left the building already." All these excuses to avoid actually helping any of us with this very obvious problem.

It has come to my attention that GoPro never intends to help their customers; they just want to tire you out enough, so that you'll give up on the problem. A problem that they've decided to put on you, the customer, and never help you out with any solution. As you can believe, this is terrible disservice. It is a scam (a dishonest scheme) because GoPro provides no solutions, puts blame on the customer, and forces you to pay for a year subscription that you've never used or never intend to use. Based on forums, I believe that hundreds, maybe even thousands of people are dealing with this problem and have given up. $50 may not seem like a lot, but to many during these rough pandemic times, it is. Given the sheer amount of people dealing with the same issue, GoPro should respectfully deal with it. However, given that this has been an ongoing issue with no reparations, I don't believe GoPro has any intention of fixing it. So this is my call to action: Sign the petition and move GoPro to change their subscription scam. 

This petition will be sent to the Board of Directors of GoPro, Inc. We are asking GoPro to refund all patrons who were charged with a subscription that they have cancelled, have never used, or never intend to use. We are asking GoPro to establish this as common practice to refund subscriptions that are not used. We are also asking GoPro to change the way they charge patrons for subscriptions. One customer purchased a bundle, returned it immediately, and was still charged with the yearly subscription. We are also asking GoPro to make active changes in how they work with their customers. A customer service that cannot bestow refunds is a disservice; invest in the tools to allow customer support to authorize refunds. We are also asking GoPro to change misleading language. An email with a subject that says "No Action Needed" misleads the customer into disregarding the email that would call for them to cancel their subscription. We are also asking GoPro to allow for monthly subscriptions and not be forced into annual subscriptions. We are also asking that GoPro remove subscriptions from the bundle as to avoid any further unwarranted subscriptions.