Overview:
Canadians trying to contact the Canada Revenue Agency (CRA) by phone are hitting a dead end. No hold line. No callback option. Just a message telling you to try again later. This is unacceptable from a government agency that serves millions of taxpayers.

Petition Text:
We, the undersigned, are calling on the Government of Canada to urgently overhaul the CRA’s phone service system. The current experience—where callers are met with a generic “call again” message and denied the opportunity to wait on hold or request a callback—is not just frustrating, it’s a failure of public service.

Taxpayers deserve better. We’re asking the federal government to mandate that the CRA implement:

Estimated wait times and queue transparency
Callback functionality
Timely access to live representatives
This is not a luxury—it’s a basic expectation of a functioning public institution. Canadians rely on the CRA for time-sensitive matters. It’s time for the agency to respect that.

Why This Matters:
Whether it’s resolving an error, understanding a benefit, or getting clarity on tax obligations, access to live support should not be a guessing game. Help us demand accountability and get the CRA to listen—because silence isn’t a solution.