Stop Autoplaying Videos That Eat Up Mobile Phone Data Allowance

The Issue

As a mobile customer I know my contract with AT&T allows 2GB of data use per month and I use it responsibly so I don’t have to pay overage fees. However, this month, I received a message from my phone carrier that I had used my monthly allowance in just 15 days, something that had never happened before.

I had no idea how this came about until I found out Facebook has changed their app’s automatic settings on mobile phones to allow videos in users’ feeds to play automatically -- thereby using up huge amounts of data allowance -- without my knowledge or consent everytime I opened the Facebook app.

I’ve been a Facebook user since 2007 and I’ve adapted to all of their changes meant to improve the profitability of the  company and, as they claim, improve user experience. However, data charges for videos I did not ask for and do not necessarily want to see is a step too far. As a student and worker who is simply trying to budget for my mobile needs I simply can’t continue to use a service that is cheating me out of the data I pay and budget for every month.

I've read the stories of other Facebook users around the world who are also finding themselves stuck with overage fees because Facebook decided to trade on our loyalty for profit. This is unacceptable and unfair. 

Please join me in signing my petition asking Facebook to stop automatically playing videos in users’ feeds without their knowledge or consent.

Confirmed victory
This petition made change with 25,628 supporters!

The Issue

As a mobile customer I know my contract with AT&T allows 2GB of data use per month and I use it responsibly so I don’t have to pay overage fees. However, this month, I received a message from my phone carrier that I had used my monthly allowance in just 15 days, something that had never happened before.

I had no idea how this came about until I found out Facebook has changed their app’s automatic settings on mobile phones to allow videos in users’ feeds to play automatically -- thereby using up huge amounts of data allowance -- without my knowledge or consent everytime I opened the Facebook app.

I’ve been a Facebook user since 2007 and I’ve adapted to all of their changes meant to improve the profitability of the  company and, as they claim, improve user experience. However, data charges for videos I did not ask for and do not necessarily want to see is a step too far. As a student and worker who is simply trying to budget for my mobile needs I simply can’t continue to use a service that is cheating me out of the data I pay and budget for every month.

I've read the stories of other Facebook users around the world who are also finding themselves stuck with overage fees because Facebook decided to trade on our loyalty for profit. This is unacceptable and unfair. 

Please join me in signing my petition asking Facebook to stop automatically playing videos in users’ feeds without their knowledge or consent.

The Decision Makers

Facebook
Responded
On Facebook, auto-play settings are easily customizable for both mobile and desktop — we want to make sure that people have control over when videos auto-play in News Feed. If you don’t want videos to auto-play, you can easily turn this feature off in Settings for both mobile and desktop. For mobile, there’s also an option to have videos only auto-play when you are on WiFi, which does not use data. See links below for instructions on how to adjust your auto-play settings. On mobile: https://www.facebook.com/help/mobile-touch/633446180035470 On desktop: https://www.facebook.com/help/1406493312950827 We also want to make sure that videos consume as little data as possible. If you scroll past an auto-play video in News Feed, the data used is minimal. If you stop to watch a video for a longer period of time, you will use more data.
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