Hermes/Evri are the most customer evasive company i have ever encountered.

After speaking to many MANY other retailers and general public i have come to the conclusion that they are quite possibly the most disliked and infuriating delivery company in the UK if not the world!

Their website currently consists of 3 contact factors, Tracking, Live Chat & "The telephone number".

All 3 tell you the exact same thing, the live chat will do tracking but when you select "Something Else" they only include two options.
The "Telephone Number" does the same automated rubbish as the live chat but with a voice.
And the tracking tells you the exact same as the live and phone number.
Not a single option to speak to someone ANYWHERE.

The website is heavily focused on avoiding their customers, they are quite happy to take money all day long but the second you have a problem you have absolutely nowhere to turn to.

Can you imagine if you returned to Tesco with a faulty item and every member off staff you approached ran away or hid behind the bananas!??

There would be outrage!
So it shouldn't be acceptable with an online/parcel service either.

It's about time there was some sort of legal pressure to provide a properly manned UK telephone number for customer services for all companies with specific criteria (Company size, type of service etc)

The current "Not required" system of a customer service number is unacceptable, people are being fobbed off, ripped off and sent on wild goose chases the second they have handed over their money with nowhere to turn to in the aftermath.

PLEASE sign the petition.
PLEASE come together so that we can force our way forward.
Companies like this need to be brought into line and made to deal with the problems within!