ISSUE 1: EV drivers are upset at how Exelon Corp. companies (Delmarva, BGE, Atlantic Power, Pepco, & EVsmart), partnering with Greenlots, are refusing to listen to community insight and ignore the EV community by installing inferior unreliable Efacec QC45 units. These units are known to be highly unreliable. Screens freeze, card readers fail, & times the screen goes into a Linux debug state which require a manual power cycle at the power source which can not be done remotely by Greenlots. They also did not install manual disconnects which require a higher technician call rate to travel out to units to reset them by hand. These units are also known to fault out often at times requiring the charge session to be restarted and other times requiring the station to be manually power cycled.

ISSUE 2: Exelon Corp. companies are falsely claiming to the different State offices of Maryland, Delaware, & New Jersey that they need more money while claiming they didn't realize management and repair of public EV Chargers would cost a lot more then originally quoted. If they would have followed public comments and installed more reliable units than the QC45 they would not have high management and repair expenses and be in a better place financially. This was a Exelon Corp. companies oversight not the public or state offices oversight. It's not the responsibility of the EV Community, state tax payers, or state offices to have to pay for Exelon Corp. companies oversights and mistakes.

ISSUE 3: Efacec continuing to manufacture and sell the inferior unreliable QC45 units without concern for the EV community and the owners of the equipment who must maintain the units. Efacec is also known for other power switching and automation products which rely on a high reliability

ISSUE 4: Exelon Corp. Companies are leaving their chargers faulted in an error state for multiple weeks or months at a time with a complete disregard for the EV Driving community. Drivers are being left stranded do to Exelon's careless mishandling of their network.

ISSUE 5: Royal Farms is giving up on their EV Driver community. They installed ChargePoint Efacec QC45 units at the beginning and upgraded some stations to QC50 and some sites to ChargePoint Express 200 DC Tritium units. Now Royal Farms is failing to maintain their network and have allowed 90% or more of their network fail and have yet to fix any units. To make matters worse they have started removing their chargers from the ChargePoint & Plugshare apps (working or failed units)! This is a disservice to the EV Community who is looking for chargers. The Royal Farms ChargePoint network is a necessity for EV Drivers to get down the Maryland Eastern Shore and thru Delaware to the beaches until more charging options open up. Drivers are being left stranded do to Royal Farm's careless mishandling of their network.

ISSUE 6: Electrify America is installing Dual CCS/Combo plugs on each station which gives no benefit to customers since both can't be used at once. EA also only installing 1 Chademo plug per site which gives no redundancy. If a Chademo car pulls into a EA site they have 1 option to charge. If that 1 Chademo charger doesn't work for any reason they're out of luck leaving them in most cases to nothing but getting towed to the next closest charger. 90% of these Chademo plugs are going untested when sites are built or upgraded. Drivers are being left stranded do to EA's careless mishandling of site design.

ISSUE 7: Charging networks like Blink & Chargepoint and others sell their chargers to property owners with zero accountability. The Property owner is required to buy, install, and maintain this equipment while the charging network provides the network, app, & customer service. This lack of accountability does not allow the Property owner to be held responsible for maintaining the network which allows for the property owner to give up on their chargers and the EV Community. Blink network installs at the Best Western on I95 in Baltimore at the truck stop and the Blink network install at the Arby's south of York off I83 have been removed from the Blink App with Blink citing property owner refusal to repair equiment. Royal Farms is doing the same same with their network letting nearly ALL their chargers fail and removing them from the Charge Point app. Drivers are being left stranded do to Blink, Chargepoint, and other networks allowing property owners careless mishandling of their network.

We call on Exelon Corp. companies to work with Efacec and Greenlots to repair the units at Efacec expense until the units are made reliable.

We call on Efacec to hold the QC45 and all their other charger models to the same exacting reliability standards as their other switching and automation products.

We call on Exelon Corp. companies to replace the inferior Efacec QC45 with a more reliable unit at their expense not the state tax payers expense if Efacec does not step up to the plate to hold their charging units to the same high standards they do their other product lines. Before these units were installed there was public sessions where EV Drivers stated CLEARLY stay away from the QC45 for it's track record. Exelon Corp failed to listen.

We call on the different state offices to hold Exelon Corp companies, Greenlots, Efacec, Electrify America, along with all other EV Charging companies accountable for how they treat the EV Community and state & federal taxpayers. We also call on the states to hold them accountable for a reliable network without multiple weeks or months downtime. Accepting Exelon Corp. companies false claims of requiring more money is a disservice to taxpayers and the EV community when they only needed to follow public comment and not install unreliable units.

We call on Royal Farms to continue to provide a reliable DCFC charging network to their EV Driving community and to not walk away from the community. With the EV revolution on our heels the time is now to grow and expand EV Charging networks NOT dissolve and dismantle them!

We call on Electrify America to stop the careless design flaws of each site. Stop installing dual CCS/Combo which has no benefits to drivers and start installing stations with both Chademo & CCS/Combo plugs like all other charging networks in North America. Only installing 1 untested Chademo plug per site is a disservice to drivers. Test all Chademo plugs at all installed stations. Having a single point of failure and stranding drivers is unacceptable.

We call on Blink, Chargepoint, and other charging networks to work with property owners to get the equipment repaired and not let the property owners walk away form the EV Community. If this can't be done with the current sales model, change the sales model to be accountable and responsible for the charging equipment.

With the continuing increase in EV production and adoption and the rise of the EV Truck sector charging networks are more of a necessity. With all other EV Charging companies only installing 2 DCFC chargers per location and sometimes only 1 unlike Tesla who installs 6 to 8 or more per location, it does not give the EV driver options when the chargers fail. Along with leaving chargers faulted for weeks or months at a time is unacceptable! EV Drivers need to be able to go to a location and rely on the fact that chargers at that location will work and not have to think about backup plans on how to get to another location if that one fails.

Most charger failures lead to the EV Driver needing towed to the next closet charging site.

Everyone needs to follow EVgo's lead in the local tri-state area. For the most part old EVgo stations only have 2 chargers but newer stations have 4, 6, or 8. Problems are resolved normally in less then a week most of the time in a day or 2 from being reported. The uptime and reliability of the EVgo stations have been a lot more acceptable then that of the other networks who wait weeks or months to repair their units.