We need a fair and sensible child maintenance system for mothers, fathers and children

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A well-intentioned, broken system has been replaced with a new, well-intentioned but equally flawed system.  There have been too many tens of thousands (hundreds of thousands?) of cases of incompetence by the UK Child Support Agency (CSA) and now the Child Maintenance Service (CMS) and unfair treatment of both mothers seeking a reasonable level of support from non-resident fathers AND loving fathers who support their children being asked for unreasonable levels of payment.  Both mothers AND fathers are parties injured by the CMS' flawed formulas, processes, response times and service levels which under or over calculate the assessment of fair and reasonable payments due and/or fail to ensure timely processing and/or fail to ensure timely collection.  Phone call recordings are deleted, letters are repeatedly lost, computer records are not updated correctly.  Support sites and services focus on mothers OR fathers.  Solicitors cannot and do not get involved as the CMS operates above and outside the English court system with its own Tribunal system as the last forum for appeal.  It is time for a proper review of what is fair and reasonable for the child/children AND the resident parent AND the non-resident parent, not basing it on and fuelling an ongoing war of ex-wives v ex-husbands.  The CSA was, and the CMS is, a part of the Department for Work and Pensions, a government department funded by its UK citizens and tax-payers with a duty of care for all.  It should start acting like it.



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