🇦🇺 Overview
Australian consumers are increasingly harmed by poor customer service practices, misleading advertising and abusive subscription billing. Complaints go unanswered, refunds are delayed or incomplete, and ongoing charges continue without clear consent or easy cancellation. Current enforcement mechanisms leave consumers carrying the burden while large companies face little consequence.

❗ Groupon refuses to honour Australian Consumer Law

Groupon misled a customer into purchasing the wrong product. The merchant approved a refund, yet Groupon repeatedly refused to return funds to the original payment method, hiding behind internal policy and time limits. Under Australian Consumer Law, these protections are irrelevant when misleading advertising is involved. Groupon must be held accountable.

Sign this petition to hold Groupon Australia accountable and protect consumer rights for everyone.

🛍️ Retail Customer Service Failures
Similar experiences are frequently reported across major retailers including Woolworths, Zara, Harris Scarfe, BIG W, and AliExpress, where customers are ignored, refunds are delayed, and resolution requires prolonged escalation.

💳 Subscription and Membership Billing Abuse
A separate but widespread issue involves companies continuing to charge consumers without clear, ongoing consent or effective cancellation processes. This includes gyms, digital tools, and app‑based services such as Mailtrack, Scribed, Gaia, and many other subscription platforms.

Common abusive practices include:
❌ No one‑click cancellation
🔁 Continued billing after cancellation attempts
📭 No billing notifications or invoices
💸 Charges appearing on bank statements without warning

⚠️ Why This Matters
Consumer advocacy groups and regulators such as CHOICE and the ACCC consistently report rising complaints about misleading conduct and recurring billing. Yet individual consumers are still expected to pursue their own resolution through stress, delay, or legal action — while systemic problems persist.

📢 What We Are Calling For
• Mandatory response timeframes for customer complaints
• Enforceable powers for regulators to compel refunds or compensation
• Penalties for non‑response or bad‑faith conduct
• One‑click cancellation for all subscriptions and memberships
• Mandatory billing notifications and invoices
• Automatic refunds and penalties for unauthorised charges
✊ Call to Action
Australians should not need months of stress, regulatory escalation, or legal action to receive fair treatment or stop unwanted charges. If you have been ignored, overcharged, or trapped in a subscription you tried to cancel, add your name and support reform.