Please provide toilets which are accessible to all

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Disney World has millions and millions of visitors every year and is the most visited holiday resort in the world, yet they still do not have toilets in their theme parks which are accessible to all.

Many disabled people- my little brother included- require a hoist to access the toilet and others require an adult changing bench and hoist to allow them to be changed cleanly, safely and with dignity (at least ¼ of a million people in the UK alone).

On speaking to Disney World about this, I was informed that disabled children or adults who need a hoist have to pay to hire one themselves if they want to use the toilet. Otherwise they are expected to go all day without being able to use the bathroom. I asked if I could contact someone at the Disney parks to suggest they provide fully accessible facilities, but was told this wasn’t possible.

Not only are mobile hoists heavy things to be carrying back and forth from the parks every day (along with pushing wheelchairs, carrying slings and everything else people normally bring to the parks), but it seems a little bit unfair for disabled people to have to pay to use facilities which able-bodied people are allowed to use for free. Especially as such a huge company would absorb the costs of buying and maintaining hoists in a second.

Disney were unsure as to whether families would also have to pay to store the hoist once they got to the parks, if it was too heavy for them to carry around all day.

The parks have a bed in their first aid area which can also double up as a changing bench if there is no one in the area or using the first aid facilities, but the bed isn’t in a restroom and again, there is no hoist available. The lack of hoist means that transfers could be unsafe (or impossible) for the person with disabilities, but also for their carer.

I believe disabled children (and adults!) have just as much right to visit Disney World and experience the magic as able-bodied children, and that they have the right to be able to use the toilet whilst they're there.

Fortunately there are two small things Disney World can do to change this!
- Provide a ceiling track hoist in the companion bathrooms at the parks (in the meantime they should make a mobile hoist available for families that need it).
- Provide an adult-sized, profiling changing bed in the companion bathrooms.

Many places provide fully accessible restrooms and I don’t believe in a place such as Disney World “Where dreams come true” that disabled people should have to pay to access their otherwise inaccessible toilets.

I really do hope WDW sees the dignity, comfort and safety of the disabled children and adults that visit them as important. The Parks, and especially their Cast Members, bring so much joy and pixie dust to so many people every year and I just hope they can make it so everyone can use the toilets at their parks.

Disney World: please make these two small adjustments so that everybody can enjoy the magic of Disney equally! Everybody should be able to meet Mickey!

For more info about Changing Places facilities, please see: