Virgin has lost it's franchise to run West Coast Mainline, it will now be run by FirstGroup who just happened to agreed to pay a higher amount to the Government in a bid. Department for Transport have not paid any attention to the general public or their satisfaction levels in this decision making process.
These key railway lines connect some of the major cities in the country. The current service provider, Virgin, are doing a good job in keeping the train schedules on time, achieving good quality of services across the board.
The decision to change the service provider will adversely impact several thousands of commuters for years to come, who are perectly satisfied with the level of service that they receive now. We need the government to consider customer service and satisfaction levels and not just their political interests and financial gains in the interest of the public.
Please take a look at the Petition Letter and show your support calling for a review of the contract award by signing this e-Petition.
Review of the West Coast Mainline Franchise Award (from Virgin to First Group)
The decision to award First Group the franchise to run West Coast Mainline will have a huge impact on the Train services not only in West Midlands area, but North West and other regions as well.
Virgin has lost it's franchise and it will now be run by First Group who just happened to bid a higher amount. Authorities have not paid any attention to the general public who pay and use the services or the relatively better service levels that Virgin provides.
We need the government to consider the service and satisfaction levels and not just their political interest and financial gains as the criteria for selecting such a major Public Service Provider.
Let's all hope that the Government will re-think the bids to select the right company on the basis of their merits and to engage the public on decisions that affect their daily lives.
People Power Prevails!!