Profiling passengers is a common thing with air travel. The world has changed and traveling has not been the same since 9-11. The discomfort and sometimes annoying process of getting from here to there is a cross we all bear in this country to insure the safety of all Americans when we travel by airplane. Unfortunately, some use this as a bullying tool. On Saturday June 23, 2012 I was bullied by Stephanie a United Airlines employee when she assumed I was not a first class passenger and refused me service at the Customer Service/Rebooking counter in Houston. Even once she realized she was wrong she still ignored me and refused to help me. Her co-workers also ignored me. When I asked to see her name on her badge she hid it and began to a=scream out loud that I was harrassing her in an attempt to have security come an remove me. I am not a terrorist. I am not a criminal. Had Stephanie (The United Airlines Employee) been successful in her attempt to have me removed I would have likely been arrested and certainly not allowed to travel that day. As American citizens we are entitled to each have the same civil liberties and basic rights. I want United Airlines to have mandatory Cultural Diversity and Tolerance training for ALL employees of their company. I want United Airlines to implement better checks and balances that insure their employees CANNOT misuse their "authority" with customers and passengers. I want a United policy that demands the immediate termination of a United Airlines employee who discriminates or violates the civil and/or consumer rights of a customer/passenger in either of these manners.Classist, Racist practices hidden in corporate code cannot be tolerated. If we don't speak out this will never change.
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