Demand Truist Bank to Stop Unlawful Freezing and Closure of Customer Accounts

Recent signers:
Jason Jones and 19 others have signed recently.

The Issue

My own personal experience with Truist Bank has shaken my faith in their banking processes and systems. Like many others, I deposited my IRS check into my account and was shocked when Truist Bank froze my account without any reasonable justification. My account was eventually closed, leaving me with no access to my rightfully earned money.

Despite providing all the documentation that was asked of me, I was met with endless delays and excuses. Multiple supervisors gave me the same hollow apology that there was nothing else they could do. They even denied me the chance to discuss my situation with their manager.

Truist Bank's actions demonstrate a pattern of freezing accounts upon the receipt of legitimate deposits like IRS checks, then closing them without cause. This not only violates the trust between the bank and its customers but may also be a breach of banking norms and regulatory standards. This ongoing issue affects a significant number of customers, causing stress, financial hardship and immense inconvenience.

We call on the appropriate regulatory and oversight bodies to carry out an exhaustive investigation into Truist Bank's practices. Also, we demand that Truist Bank cease these unfair practices immediately, provide transparent explanations to affected customers, and restore the unfairly seized funds. Your signature will send a clear message that such unscrupulous practices are unacceptable and must be stopped now. Please, stand with us and sign this petition.

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Recent signers:
Jason Jones and 19 others have signed recently.

The Issue

My own personal experience with Truist Bank has shaken my faith in their banking processes and systems. Like many others, I deposited my IRS check into my account and was shocked when Truist Bank froze my account without any reasonable justification. My account was eventually closed, leaving me with no access to my rightfully earned money.

Despite providing all the documentation that was asked of me, I was met with endless delays and excuses. Multiple supervisors gave me the same hollow apology that there was nothing else they could do. They even denied me the chance to discuss my situation with their manager.

Truist Bank's actions demonstrate a pattern of freezing accounts upon the receipt of legitimate deposits like IRS checks, then closing them without cause. This not only violates the trust between the bank and its customers but may also be a breach of banking norms and regulatory standards. This ongoing issue affects a significant number of customers, causing stress, financial hardship and immense inconvenience.

We call on the appropriate regulatory and oversight bodies to carry out an exhaustive investigation into Truist Bank's practices. Also, we demand that Truist Bank cease these unfair practices immediately, provide transparent explanations to affected customers, and restore the unfairly seized funds. Your signature will send a clear message that such unscrupulous practices are unacceptable and must be stopped now. Please, stand with us and sign this petition.

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The Decision Makers

Consumer Financial Protection Bureau (US)
Consumer Financial Protection Bureau (US)
Truist Bank
Truist Bank

Supporter Voices

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