Who is Affected and What’s at Stake?

Every Nigerian who buys data, makes a call, or relies on the internet is impacted—from students cramming online, to entrepreneurs building digital businesses, to rural families fighting for basic connectivity. We pour billions monthly into unreliable service, vanishing data bundles, and "top network" claims that clash with our daily frustrations. Dropped calls aren't just annoyances; they're symptoms of a broken system where the Nigerian Communications Commission (NCC)—our protector—has historically trusted self-reported data from telecom giants like MTN, Airtel, Glo, and T2MOBILE, without enough independent checks.

If this opacity persists, Nigeria's digital future stays a illusion: companies self-grade, citizens overpay for subpar service, and trust erodes. But acting now can flip the script. An independent audit of NCC's Quality-of-Service (QoS) and Quality-of-Experience (QoE) reports will uncover suspected discrepancies, rebuild faith, and ensure reforms prioritize people over profits. This is about more than speeds—it's transparency, equity, and holding institutions accountable in our 5G era.

Why Act Now?

The momentum is here. In 2025, after years of promises, NCC quietly partnered with Swedfund for QoE crowdsourcing, then launched a public QoE Dashboard on October 20—sparked by citizen pressure from campaigns like #EcleaR  https://medium.com/@IamBalsam/how-consumers-forced-nigerias-telecom-watchdog-to-move-the-untold-story-behind-eclear-and-ncc-s-fcf5d58c850f  It's a win, but incomplete. We still lack answers on:

-Who benefited from years of potentially flawed metrics?

-Which contractors pocketed funds for frameworks that fell short?

+Which officials greenlit reports ignoring real user experiences?

As Nigeria ramps up 5G and digital economy goals, public trust is the bedrock. This petition demands a full, independent audit—with citizen input—to close the chapter and prevent repeats.

Our Demands

We, the undersigned Nigerians and allies, urge the Nigerian Communications Commission (NCC), the Ministry of Communications, Innovation & Digital Economy, and the Presidency to act swiftly:

-Commission an Independent Audit: Engage a neutral firm (e.g., PwC or KPMG) to verify all QoS/QoE reports from telecom operators between 2020–2025 for accuracy and discrepancies.

-Publish Findings Transparently: Release full datasets, contractor names, contract values, and results publicly for citizen scrutiny.

-Build Citizen-Led Oversight: Establish a framework where verified consumer groups and civil society join QoE data collection and reviews.

-Tie Penalties to Performance: Implement clear sanctions for poor verified QoE scores and rewards for proven improvements.

-Safeguard Advocates: Protect whistleblowers and consumer voices from intimidation, harassment, or retaliation.

-Overhaul Reporting: Mandate cross-validation of telco data with independent tools and open-data standards, ending pure self-reporting.

-Prioritize Underserved Areas: Enforce Universal Service Obligations (USO) by weighting rural and low-access communities in all assessments—connectivity shouldn't hinge on location or wealth.

We invite NCC to lead this audit as a model for Africa, turning scrutiny into shared success.

Footnotes

NCC's QoE Dashboard: Launched October 20, 2025, per official statements.

Swedfund Partnership: Signed February 2025 for crowdsourced monitoring.

Join the Movement—Make Your Voice Count

When consumers audit instead of complain, systems shift. Sign now and help hit 50,000 signatures by December 31, 2025. Share this with 5 friends who've griped about data depletion, tag @NgComCommission on X, and use #EcleaR to amplify. Together, we're not just demanding change—we're building it.

🖋️ Petition Author:

Tolulope (IamBalsam)

Consumer Advocate & Insight Strategist

 Ilorin, Nigeria | #EcleaR