Demand permanent resolution to repeated hot water failures in Stratosphere and Azure Tower
The Issue
Overview
We, the residents of Stratosphere Tower and Azure, are formally raising urgent concerns regarding the persistent failure of hot water supply across the development.
In 2026 alone, there have been more than 10 outages, affecting multiple buildings and significantly disrupting residents’ daily lives. These are not isolated incidents—they point to a systemic failure of the heat and hot water system.
Despite recurring issues, the response from Rendall & Rittner and Insite Energy has been reactive, applying temporary fixes rather than delivering a permanent and reliable solution.
Key Issues
- Repeated outages: 10+ hot water failures in 2026 alone
- No root cause resolution: Failures continue without a permanent fix
- Reactive management: Ongoing “fix and fail again” cycle
- Poor communication: Limited transparency and lack of proactive updates
- Impact on residents: Loss of a basic essential service
- Service charge concerns: High charges not matched by service reliability
Our Position
Reliable hot water is a basic requirement, not optional. Residents should not be:
- Continuously affected by preventable system failures
- Left waiting for reactive repairs each time
- Paying significant service charges for substandard delivery
Our Demands
We call on Rendall & Rittner and Insite Energy to:
- Provide a full root cause analysis
- Clear explanation of why repeated failures are occurring
Commit to a permanent solution - Delivery of a robust, long-term fix to prevent recurrence
Issue a clear action plan
Defined scope of works
- Implementation timeline
- Named ownership and accountability
- Improve communication standards
- Proactive outage notifications
- Regular updates during incidents
- Post-incident reporting
- Review service standards and costs
- Ensure residents are not paying for unacceptable service levels
Call to Action
We, the undersigned residents of Stratosphere Tower and Azure, are collectively demanding urgent and decisive action.
This petition represents a community-wide concern, not isolated complaints.
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The Issue
Overview
We, the residents of Stratosphere Tower and Azure, are formally raising urgent concerns regarding the persistent failure of hot water supply across the development.
In 2026 alone, there have been more than 10 outages, affecting multiple buildings and significantly disrupting residents’ daily lives. These are not isolated incidents—they point to a systemic failure of the heat and hot water system.
Despite recurring issues, the response from Rendall & Rittner and Insite Energy has been reactive, applying temporary fixes rather than delivering a permanent and reliable solution.
Key Issues
- Repeated outages: 10+ hot water failures in 2026 alone
- No root cause resolution: Failures continue without a permanent fix
- Reactive management: Ongoing “fix and fail again” cycle
- Poor communication: Limited transparency and lack of proactive updates
- Impact on residents: Loss of a basic essential service
- Service charge concerns: High charges not matched by service reliability
Our Position
Reliable hot water is a basic requirement, not optional. Residents should not be:
- Continuously affected by preventable system failures
- Left waiting for reactive repairs each time
- Paying significant service charges for substandard delivery
Our Demands
We call on Rendall & Rittner and Insite Energy to:
- Provide a full root cause analysis
- Clear explanation of why repeated failures are occurring
Commit to a permanent solution - Delivery of a robust, long-term fix to prevent recurrence
Issue a clear action plan
Defined scope of works
- Implementation timeline
- Named ownership and accountability
- Improve communication standards
- Proactive outage notifications
- Regular updates during incidents
- Post-incident reporting
- Review service standards and costs
- Ensure residents are not paying for unacceptable service levels
Call to Action
We, the undersigned residents of Stratosphere Tower and Azure, are collectively demanding urgent and decisive action.
This petition represents a community-wide concern, not isolated complaints.
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Petition created on 17 June 2026