Demand Depop Address Unjust Bans and Improve Customer Support

The Issue

Depop is using AI and bots to ban buyers and sellers from its platform. The problem is.... These bots are not accurately identifying images, causing people to lose access to how they make a living. 

When you try to clarify these issues via Depop's email support, you get (what appears to be) outsourced reps that refuse to actually look into issues. If you get more than a copy/paste message, you are lucky. 

 

I am a full time reseller (and I absolutely love my job) and Depop is my main revenue source. Multiple bans have come across for intellectual property (I only use my own pictures) and hate speech (a T-shirt with the Union Jack flag). These have always been a pain to deal with, but, after the inability to print shipping labels and tons of lost sales, ive been able to get through to someone and be reinstated. Unfortunately, this time, that's not the case. Support will only copy/paste messages on all platforms.... And, at this point, I believe they have just ghosted me. 

 

The goal with this petition is to get signatures and social medial traction to put these issues in front of the board of directors at Depop so these issues can all be addressed, not just for me, but for everyone.

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B HPetition Starter

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The Issue

Depop is using AI and bots to ban buyers and sellers from its platform. The problem is.... These bots are not accurately identifying images, causing people to lose access to how they make a living. 

When you try to clarify these issues via Depop's email support, you get (what appears to be) outsourced reps that refuse to actually look into issues. If you get more than a copy/paste message, you are lucky. 

 

I am a full time reseller (and I absolutely love my job) and Depop is my main revenue source. Multiple bans have come across for intellectual property (I only use my own pictures) and hate speech (a T-shirt with the Union Jack flag). These have always been a pain to deal with, but, after the inability to print shipping labels and tons of lost sales, ive been able to get through to someone and be reinstated. Unfortunately, this time, that's not the case. Support will only copy/paste messages on all platforms.... And, at this point, I believe they have just ghosted me. 

 

The goal with this petition is to get signatures and social medial traction to put these issues in front of the board of directors at Depop so these issues can all be addressed, not just for me, but for everyone.

avatar of the starter
B HPetition Starter

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