Bicester village stores - pushing add on sales to customer and it needs to stop. 

I went into bicester village recently, and I was shocked to hear about some policies the stores had. 

BURBERRY - if I buy up to 10 items I HAVE TO BUY  an accessories which the store chooses for me, they choose the item / colour and size and I have to buy what they ask me to buy otherwise I can’t buy what I want. If I buy 1 wallet £89 they will ask me to buy a jumper £129 of their choosing and if I say no they won’t sell me the wallet. 

MONCLER - for ever 1 item I buy they FORCE me to buy accessories, or they won’t sell the item I want. 

GUCCI  - I can only buy 2 items if I want more I HAVE TO BUY a collection piece which are very expensive. ( appalling service - the staff are very rude and need customer service training  ) 

RITUALS - minimum 2 pieces per transaction 

SAINT LAURENT - minimum 3 items and they choose the department I need to buy the other 2 items from. 

THIS IS FORCED SELLING AND IT IS AGAINST THE LAW TO SELL UNWANTED GOOD TO PEOPLE. 

consumer rights and protection law - 

“ the right to safety, the right to be informed, the right to choose, and the right to be heard” 

aggressive selling - 

being pressured into buying something you don’t want. 

Tying - 

selling one product and forcing addition sales,

tying is illegal. 

ALL CUSTOMERS NEED TO BE TREATED FAIRLY AND EQUALLY. 

What is the Equality Act?

The Equality Act is a law which protects you from discrimination. It means that discrimination or unfair treatment on the basis of certain personal characteristics, such as age, is now against the law in almost all cases.

The Equality Act applies to discrimination based on:

Age
Race
Sex
Gender reassignment
Disability
Religion or belief
Sexual orientation
Marriage or civil partnership
Pregnancy and maternity

BICESTER VILLAGE - NEED TO STEP IN AND ENSURE ALL STORES PROVIDE BETTER CUSTOMER SERVICE, AND ENSURE STORES ARE NOT ALLOWED TO FORCE SALES ON CUSTOMERS.