I am a customer of Telus, and like many others, I have experienced firsthand the frustration of receiving bills that are significantly higher than what was initially promised. My first bill was over $500, my second over $250, despite being told my monthly charges would be around $110-111 for four lines. Repeated attempts to resolve this issue have been met with long hold times and unhelpful responses from both sales representatives and their managers.

This is not an isolated incident. Many customers have reported similar experiences with Telus' billing practices. This pattern suggests a systemic issue within the company that needs addressing urgently. It's not just about the financial impact; it's about trust between a service provider and its customers.

We believe that every customer has the right to accurate billing information and prompt resolution when discrepancies occur. We urge Telus to take immediate action in improving their billing system accuracy, enhancing their customer service responsiveness, ensuring transparency in all transactions, and rectifying any erroneous charges promptly.

This petition calls on Telus to uphold these principles as part of their commitment towards providing excellent customer service. We demand accountability from one of Canada’s largest telecommunications companies for its customers who entrust them with their communication needs.

Please sign this petition if you believe in fair business practices and want Telus to address these issues immediately.