I purchased an electric vehicle from Genesis in August of 2022. For two years, my GV60 was in and out of the shop. The initial problems were the dashboard reverting to Korean setup, memory seat malfunctions and driving stability. Only the dashboard issue was fixed permanently. Early on, I requested the angle of my rear wheels to be adjusted to 90 degrees and two Genesis dealerships told me the acute angles were at the manufacturer's specifications. Yet when it came time to replace these tires under warranty, the dealerships refused. They refused to replace them under the manufacturer's or the additional tire warranty which I purchased. It was obvious that the interior wall of the tires wore out and shortened the life of the tires because of the alignment set prior to purchase. So I took pictures of the alignment of their new vehicles for sale and filed a complaint. Every government office and consumer advocacy organization stated they weren't able to do anything.

Although there are consumer protection laws, the entities tasked with enforcing these protections aren’t enforcing them. This reality leaves the consumer exposed because they complained publicly and on the hook to pursue a remedy through the courts which is costly and often impossible because a large percentage of attorneys won’t take these cases.

Then, a rear drive shaft completely twisted off while I was driving. There had been a recall for both rear shafts prior to this incident. Santa Monica Genesis never notified of the recall in spite of knowing ahead of time. In addition, they only replaced the rear shaft that broke off in spite of there being a recall on both sides. Next, the Head Unit CPU was not updating. It was back ordered for 3 months. The SM dealership didn't know what this head unit controlled nor were they able to determine if there was any possible danger from its malfunctioning and still they initially refused to give me a loaner. After they told me the head unit was replaced and my broken rear shaft was replaced, I retrieved my vehicle. When the same issue which signaled a broken head unit came back, I confronted the dealership about the non-repair. They said a replacement wasn’t required, only a reset, even though there was a recall on the head unit.

Shortly after, my front strut and mount broke. I had my vehicle towed to South Bay Genesis. They refused to accept my vehicle for repair until they realized that I was in the tow truck and accompanied my vehicle. They proceeded to press me to commit insurance fraud and when I refused, they tried to charge me about 10K. They insisted that I hit a pothole and therefore was in an accident. They refused to request a repair under the manufacturer's warranty on this basis. I responded that potholes were standard road hazards and if a major part designed to hold up a 5K pound vehicle couldn't withstand any pothole (even a made up one), they were selling toys as vehicles. Nonetheless, I had to contact the manufacturer directly in order for them to request a warranty repair.

The SB dealership told the manufacturer that I was in an accident without providing proof and the manufacturer declined the repair. The dealership also informed me that my rear alignment was very off and needed approximately 5K in repairs. They stated that because my rear wheels were not at 90 degrees and were driven for an extensive period of time in said condition, that there were significant damages. Of course, my response was that they had told me the alignment was at manufacturer specification when they sold it to me. Facing 15K worth of repairs and not having a drivable vehicle, I filed a Lemon Law case with the BBB. The BBB requested an inspection of my vehicle prior to making any determination. The manufacturer and the dealership colluded to withhold access to my vehicle thereby delaying the inspection for about three months. The inspector found no user related or accident damage and determined a manufacturing defect and part failure existed.

The BBB submitted its determination for a repurchase. However, Genesis USA refuses to promptly resolve the problem despite a BBB decision requiring repurchase. They are ignoring any attempts at communication nor have they transmitted a repurchasing offer. They are seemingly relying on the reality that a majority of Lemon Law attorneys will not take a case which has already gone through the BBB. Even though it is less expensive and less costly for our government and taxpayers when consumers use such resources, our laws and representatives fail to protect us and our livelihoods in an environment where corporations are allowed to skirt the law with impunity while we still pay taxes for a system which was designed to look like it works, but actually works against us. This scenario will continue to play out in various ways and various industries as long as there is little to zero enforcement or enforcement which is a fractional penalty compared to the profit that such companies gain because consumer protection is only an afterthought.

This story isn't just mine - it's a harsh reality faced by countless consumers every day who put their faith in manufacturers only to be sorely disappointed. Our society needs a stronger sense of justice to handle these issues. In the United States, as many as 150,000 cars each year are identified as 'lemons,' or faulty vehicles (source: Autopedia). Manufacturers often exploit legal loopholes to avoid their responsibilities under the Lemon Law. This undermines the rights of consumers and promotes an imbalance in the consumer-manufacturer relationship. We urge legislators to tighten the loopholes in the existing Lemon Law. We also demand an enforceable requirement for manufacturers – compelling them to provide satisfactory and prompt remedies for consumers when a repurchase verdict has been delivered due to manufacturing defects. It's time to restore fairness to consumers and accountability to manufacturers. Please support this petition and help bring about much-needed legal reform for consumer rights.

Sign this petition if you have or are experiencing a similar situation. Share this petition along with your own stories as tweets, posts, reels and emails. Sign, send to and tag your representatives. Let’s get a serious conversation going, so that we are taken seriously and regain the protection of our rights, property and quality of life. Sign this petition demanding that our national, state and local governments enforce the consumer protection laws that are in place and actively manage improvements of our consumer protection laws.