Close down Evri for poor delivery practices

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The Issue

I have personally suffered significant losses due to Evri's poor delivery practices. Time and time again, my parcels have been left in unsafe places, leading to theft, while other times they were harshly thrown, damaging their contents. On numerous occasions, I've experienced parcels being recorded as delivered when they hadn't been, with items stolen either by negligent drivers or unexplainably missing from the package. This customer service nightmare intensifies when attempting to address these issues directly with Evri.

Evri, previously known as Hermes, continues to fail its customers with subpar delivery service and inadequate customer support. Countless individuals across the UK have faced similar predicaments, suffering financial losses and unnecessary stress. Despite the high volume of complaints, attempting to get resolution through Evri's customer service is futile. Connecting with a real person is nearly impossible, as automated systems and non-human responses further exacerbate customers' frustrations.

A delivery service should ensure safe, timely delivery and accessible, responsible customer support. Evri's persistent failure to meet these fundamental requirements indicates a deep-seated issue within the company. Their lack of accountability and transparency leaves customers vulnerable to constant inconveniences and financial detriment.

Concrete action must be taken against this negligence. The company must be held responsible for its flawed practices to protect innocent customers. By calling for Evri's shutdown, we can push for a thorough investigation into their operations and enforce a standard of service the public deserves.

Your support can make a significant impact in holding Evri accountable. Let us work together to demand better service standards and ensure that all delivery companies meet their obligations to customers. Please sign this petition to call for the closure of Evri and seek justice for everyone's experiences.

The Decision Makers

Competitions and Markets Authority
Competitions and Markets Authority

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