Clarion Housing - Parking Change - Bow E3

Clarion Housing - Parking Change - Bow E3

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Anonymous Resident started this petition to Clarion housing

Please email this petition and any further concerns you may have to customerservices@myclarionhousing.com.

Clarion Housing will be conducting parking control and residential security using CCTV.  However, there was no obvious consultation with residents about this.  They intend to use National Parking Enforcement Ltd and National Monitoring 24-Hour Live Surveillance.


It has become clear that staff at Clarion Housing Group are confused about their responsibilities and the responsibilities of National Parking Enforcement Ltd and National Monitoring 24-Hour Live Surveillance.  An example of this is there is no way to enquire about the waiting list for parking with NPE, and staff at Clarion Housing Group refer you to NPE.

It is also impossible to contact National Parking Enforcement Ltd and National Monitoring 24-Hour Live Surveillance via their contact number as it takes you directly to an answer machine.  They also use multiple names across letters, their website and email address e.g. National Parking, Parking Protection and Book the Bay.  This makes contacting them very confusing and is very unsettling.


As residents we do not feel NPE provide an adequate service, with a non-existent customer service.  Furthermore, we feel NPE’s only aim is to issue excessing Parking Charge Notices for financial gain, whilst neglecting the need to provide any other service. 

As residents we are also concerned about the poor rating that NPE have on google. 

We are also concerned that when visitors visit our estates (e.g. delivery drivers, friends dropping things off), they will receive parking charge notices even though they will not have parked but only entered the estates.  This is clearly an issue according the reviews of NPE on google. We are also concerned we will not be able to clean our cars e.g hoovering (outside of bays) in front of our own homes because we don't rent a bay from Clarion.


We are also concerned about having CCTV in residential areas, which can be used to peek into our properties and effect our privacy within our own homes.


Although this is not an extensive list of residents concerns with NPE, we would like to request Clarion Housing Group to refrain from using NPE and CCTV cameras in our areas, especially without a thorough consultation.

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