I took OLA share ride on 19 August 2016 and was charged Base Fare of Rs. 439 and taxes and fees as Rs. 144.
Despite writing 8 emails since that date asking for break up of taxes, OLA has denied giving required information. The most recent response is audacious enough to deny outrightly, citing that ride is pre paid. Irrespective of nature if ride, OLA cannot simply charge a blanket component called tax and collect whatever money they desire.
There has to be complete transparency. In case they wish to collect toll charges or parking charges they must show it separately and be clear on manner in which they collect money.
Customer cannot be at mercy of OLA and pay whatever they demand without knowing detailed break up.
OLA claims to collect parking charges at airport , they do not show it separately . Are they clear that in case of share rides the parking charges are also shared equally or do they bill twice ?
This can be clear only when OLA behaves in transparent way and shares complete break up. They are already making us pay through our nose by peak pricing and ride time charges. We don't want to be fooled once again by paying tax component which is not transparent. Look forward to your support so that we reach out to OLA management.